Summary:

VIAVI (NASDAQ: VIAV) has a 100+ year history of technical innovations that have evolved to keep pace and address our customers’ most pressing business issues. We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks - like those for mobile phones, service providers, large businesses and data centers. VIAVI is also a leader in high performance thin film optical coatings and engineered diffusers, providing light management solutions to anti-counterfeiting, consumer electronics, automotive, defense and instrumentation markets.

We are the people behind the products that help keep the world connected – at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.

Duties & Responsibilities:

• Provides hands-on day-to-day technical support service for all user software and hardware.

• Installs, configures, and troubleshoots desktop systems, laptops and workstations in diverse environment including R&D and operations.

• Being the face of IT and therefore provides guidance and support on credentials, data integrity and file system security for the end user environment.

• Communicates highly technical information to both technical and nontechnical personnel.

• Recommends hardware, accessories, and software solutions to users.

• Organizes the procurement and logistics of hardware for Europe, including new acquisitions and upgrade projects.

• Hands over IT equipment to users and conducts an introduction of our IT base services to new starters.

• Provides remote support for InfoSec, Network and Infra teams and participate in local aspects of their projects.

• Supports the global EUCS deployment and roll-out projects for the sites being responsible for.

• May conduct training programs designed to educate users about basic and specialized applications.

• Maintains the company’s mobile phone contracts for Germany.

• Organizes IT aspects of meetings being held in Eningen, from All Hands with CEO to PI events from R&D.

• Ensures proper e-waste of all IT equipment with a complaint disposal of all data medium.

• Provides special support for the balancing act in operations between modern standards and the test systems that have evolved over the years.

• Manages loaner equipment for broken systems, internal trainings, fairs, and travel.

 

Pre-Requisites / Skills / Experience Requirements:

• Minimum 5 years of previous customer & technical support experience.

• Fluency in German and English.

• Network experience.

• Audio-visual experience.

• Day-to-day troubleshooting experience.

This role is primarily based onsite with occasional working from home.

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