Posted:
11/11/2024, 7:35:58 PM
Location(s):
Arizona, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Remote
About the Role:
Join our compassionate team as an Remote - Roadside Assistance, Customer Service Representative. In this role, you’ll provide empathetic support to customers facing roadside emergencies. As a leader in the digital driver and roadside assistance industry, we are dedicated to delivering timely and exceptional service to stranded motorists. Your primary focus will be to assess and resolve customers' emergency roadside situations with empathy and urgency, ensuring they feel safe, supported, and reassured during these stressful moments.
Your Impact:
As a remote Response Associate, you’ll play a critical role in shaping the customer experience. You’ll be the reassuring voice guiding customers through real-time challenges such as towing, flat tires, lock-outs, jumpstarts, and winching, even when they are overwhelmed or upset. Your ability to stay calm under pressure and prioritize their needs will be essential in enhancing their experience.
Your Key Responsibilities Include:
Qualifications:
Pay: $16.25 per hour (after training) + monthly bonus opportunities
Click here to learn more about pay, benefits, and training!
Click here to learn more about work from home computer and internet requirements!
Upcoming New Hire Start Dates:
Start Date: 12/02/2014 - A
Training Schedule: 8:30 AM to 5:00 PM EST, M-F for 2 weeks
Production Shifts: 5:00 AM to 1:30 PM, 7:00 AM to 3:30 PM, 9:00 AM to 5:00 PM, and 11:00 AM to 7:30 PM EST shift options
Start Date: 12/02/2014 - B
Training Schedule: 9:00 AM to 5:30 PM EST, M-F for 2 weeks
Production Shifts: 6:00 AM to 2:30 PM, 7:30 AM to 4:00 PM, 9:00 AM to 5:30 PM, 10:30 AM to 7:00 PM, 9:00 PM to 5:30 AM *, 10:00 PM to 6:30 AM *, and 12:00 AM to 8:30 AM * EST
* Limited overnight shifts available.
Start Date: 12/09/2014
Training Schedule: 1:00 PM to 9:30 PM EST, M-F for 2 weeks
Production Shifts: 12:00 PM to 8:30 PM, 12:30 PM to 9:00 PM, 1:00 PM to 9:30 PM, 1:30 PM to 10:00 PM, 2:30 PM to 11:00 PM, and 4:00 PM to 12:30 AM EST
Full Time. All shifts have various days off options and include at least one weekend day.
We want to hear from you!
If you’re passionate about helping others, excel in clear communication, and thrive on making a real-time impact, join our remote Driver Services team to deliver exceptional service to roadside assistance customers. Enjoy world-class virtual training, ongoing remote support, and advancement opportunities. Help customers through emergency situations, grow your career, and make a genuine difference—apply now!
D, E & I Mission & Culture at Agero:
We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.
The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.
THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.
To review Agero's privacy policy click the link: https://www.agero.com/privacy.
***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact [email protected].
***Agero communicates with candidates via text for matters related to submitted applications, questions, and availability for interviews. If you prefer not to receive texts, you can contact Agero's recruiting team directly at [email protected].
Website: https://www.agero.com/
Headquarter Location: Medford, Massachusetts, United States
Employee Count: 1001-5000
Year Founded: 1972
IPO Status: Private
Last Funding Type: Venture - Series Unknown
Industries: Automotive ⋅ Information Technology ⋅ Insurance ⋅ InsurTech