ABOUT US

Tate & Lyle is on a journey of change, inspired by our purpose of Transforming Lives through the Science of Food. Today, we are a global leader in sweetening, texture, and fortification products that remove calories and add fiber. Customers use our innovations to create healthier, tastier food and drink for billions of consumers. Across the world, we are unlocking the curiosity and courage in our team members – to foster a truly experimental culture and create a tech-enabled, more agile, risk-ready operation. Join us to play your part in growing our business and its positive impact on communities, society, and the planet.

Tate & Lyle Global Shared Services Centre in Łódź is the principal location for handling the business support activities and processes for Tate & Lyle, both transactional as well as value-added business partnering support. Starting operations in 2011 with fewer than 50 team members, we now have over 350 employees supporting operations globally. We have 30 teams operating in Łódź to provide service in the areas of Finance, Customer Service, Procurement, HR/People Services, and IS/IT.

Person aims to manage and oversee the collection of outstanding receivables from customers and ensure that debts are collected in a timely and efficient manner.

MAIN ACCOUNTABILITIES

Team support:

• Keeping track of outstanding invoices and ensuring that clients are adhering to their payment terms.
• Regularly contacting clients via phone, email, or other communication methods to remind them of overdue payments and to resolve any issues that may be delaying payment. Keeping customer contact data up to date in the system.
• Maintaining assigned accounts in terms of coordinating necessary adjustments, clearings, write-offs, refunds, and other actions to keep the portfolio in order. Proactively addressing and resolving any disputes or discrepancies that clients may have regarding their invoices or payments.
• Regularly reporting the status of documents in the assigned portfolio by providing relatable descriptions in the system, attending calls, writing summary emails, and such.
• Identifying potential financial risks of uncollectable cash as well as other process obstacles and highlighting them to the Team Leader and/or Coordinator.
• Monitoring assigned accounts reconciliation for both third-party and Intercompany.
• Working closely with other departments such as sales, customer service, and finance to ensure that any issues affecting payment are resolved promptly.
• Preparing and submitting reports as required.
• Ensuring compliance with organizational policies and procedures.
• Participation in internal and external audits.

PERFORMANCE MEASURES

This section defines the key metrics that the role is measured on and should include:

• KPIs relating to service and process efficiency and effectiveness.
• Internal control measures.
• Number of improvements introduced/projects accomplished.
• Accomplishment of yearly individual and company objectives.
• Accuracy and timeliness of tasks performed.
• Quality of professional communication, identifying the needs of customers, and responding with appropriate actions which build long-term relationships.

COMPETENCIES, SKILLS, KNOWLEDGE, EXPERIENCE, AND QUALIFICATIONS

QUALIFICATIONS

• Quality of professional communication, identifying the needs of customers, and responding with appropriate actions which build long-term relationships.

EXPERIENCE

• AR experience gained in an international organization (ideally shared services).
• Customer handling, customer service, or other work that requires professional communication.

SKILLS / KNOWLEDGE

• Customer handling, customer service, or other work that requires professional communication.
• Basic skills in MS Office applications, especially Excel.
• Good command of the English language, both verbal and in writing.
• Additional language will be an advantage.
• SAP knowledge would be an advantage.
• Excellent communication skills, both written and verbal.
• Ability to work independently and meet deadlines.
• Ability to build and maintain relationships with customers.
• Proactive mindset and a problem-solving approach.
• Strong attention to detail and organizational abilities.
• Knowledge of other Orders to Cash processes would be an advantage.

WHAT WE CAN OFFER YOU

As a business operating in 50 countries worldwide, we offer a global rewards package to all employees alongside a range of country-specific benefits. In addition to the flexible working policy, hybrid working model, and competitive salary, we offer:

• Extensive development opportunities and programs (vertical & horizontal promotions, foreign assignments, projects, broad range of internal & external training).
• Private medical care, including dental care.
• MyBenefit Platform, including Multisport.
• Lunch subsidy.
• Work from home benefits package.
• Languages assistance program.
• Personal trainer.
• Life Insurance.
• LinkedIn Learning Platform access.
• Employee Assistance Program (an online platform to support your well-being) and Mental Wellness University.
• Possibility to participate in various programs & projects, including activities in Charity Team, First Aid Team, Emergency Team, Active Team, and Eco Team.
• Last but not least: Work in a welcoming, stimulating, and energetic environment where you can unleash your potential.

At Tate & Lyle, we are committed to all our employees being seen, heard, and valued, and thus, we value the contributions of people with unique backgrounds, identities, and experiences.

Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.