SWIVEL is looking for a Senior Product Manager to deliver a fun and complex roadmap both strategically and tactically.

The Product team is responsible for the end-to-end lifecycle of payments and platform services with a goal of providing safe and high-quality solutions for clients in alignment with the company’s strategic objectives. The team is responsible for executing the product roadmap which requires close collaboration with key stakeholders (Sales, Architects, Customer Success, Engineers) to launch products in the United States. The team ensures creative and continuous improvements to the company’s product, leveraging data analytics and client feedback to track performance and prioritize features to solve industry problems. The product team is key to ensuring that we deliver innovative capabilities that add value to our clients and help them achieve their goals with the most convenient, reliable, and frictionless experience.

You are a highly driven, analytical manager with a positive attitude and the experience to lead product development teams through all stages of the product lifecycle. You will receive high-level objectives from the leadership team, and you must determine with your team how to accomplish those objectives using knowledge, data and experience. You are innately passionate about customers and how a product can help solve their biggest problems. It is important to be flexible and can effectively cope with change, shift gears comfortably, and make decisions without always having the total picture.

The successful candidate will be a self-starter who is comfortable with ambiguity, is analytical, detail oriented and possesses the ability to work well with cross-functional teams including engineering, design, marketing, sales, operations, compliance, and Legal teams.

Why you’ll love this role: 

This role is highly visible across Swivel’s Leadership. You will have the opportunity to truly own, drive and executive the roadmap. This is not only about Product and Engineering work. This role is about delivering an End-to-End Product.

Essential duties include the following:

• Creates features, epics, and technical user stories with complex Product specifications for Dev teams to build a new platform.
• Collaborates with leadership on the creation and execution of the product roadmap.
• Produces deep technical documentation for a variety of stakeholders.
• Delivers Go to Market and Commercialization materials.
• Helps create and update playbooks for migration, beta, pilot, sunset, and release.
• Translates solutions into designs, user stories, and acceptance criteria.
• Manage the Product backlog for Transaction Processing.
• Integrate 3rd party services and SaaS vendors to our platform.
• Aligns self and others with company’s strategic vision and corporate initiatives.
• Performs market and competitive research to identify gaps and opportunities.
• Engages with users to gain critical insights into their pains and their ideals.
• Applies creative thinking to design solutions based on insights and market research.
• Manges feature sprint, epic, and product-level iterative lifecycles.
• Works cross-functionally to address stakeholder needs and concerns.
• Articulates feature benefits to customer success and product marketing teams.
• Influences, guides, and helps execute version releases and go-to-market plans.

 Serious candidates will possess the minimum qualifications:

• Bachelor’s Degree in Business, Computer Science, or related field.
• Proven experience as a Product Manager in the Education industry / K-12 market.
• Proven experience integrating with student information / education management systems (e.g. Skyward and PowerSchool).
• Experience with Lunch and Fee Vendors such as Meal Magic, Titan, VendorLink, Primero Edge preferred.
• Minimum six (6) years of Product experience with scalable, performant, and highly available API based platforms, preferably in the Education industry.
• Minimum six (6) years of experience delivering payment processing capabilities.
• Be able to articulate what a finished product looks like and how we get there.
• Bachelor’s degree in business, Computer Science, or related field.
• You are willing to roll up your sleeves to get the job done. You are detail-oriented and hands-on.
• Effective communicator: you can get others excited about your product and manage multiple stakeholders across a variety of functions.
• Mature product management skills including expert requirements definition.
• Experienced at using data and metrics to inform product decisions.
• Expert visual modeler of user journeys, sequence diagrams, and procedural flows.
• Demonstrable good judgement and decision-making skills.
• Strong interpersonal, teamwork, and collaboration skills.

SWIVEL offers*:  

• Competitive overall compensation package
• Work/Life balance 
• Employee engagement activities and recognition awards 
• Years of Service awards
• Career enhancement and growth opportunities 
• Leadership Academy and Mentor Program
• Continuing education and career certifications 
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans 
• Lucrative Wellness Program

*Based upon employee eligibility 

Additional Information:

SWIVEL is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, SWIVEL does not hire tobacco users as allowed by law.

To learn more about SWIVEL, visit our website at https://www.getswivel.io/. If interested, please click the appropriate apply button.