Annual salary: up to £26,000.00

Welfare Support Co-ordinator

Crowborough

Full Time 40 hours per week with a salary of up to £26,000 per annum or Part Time roles available, 25 hours per week over 5 days with a salary of £16,250 per annum prorated

12-month fixed term contract with likely extension

We are working with our client to provide housing and accommodation to a vulnerable customer group. They will initially be housed in various accommodation bases, known as the transit estate, before being moved to a settled home in the community. Mears will be securing community homes over the next 6 months and some families will move to these homes, some will move to other dispersed accommodation throughout the UK.

About the Role:

Due to a new contract win we are seeking a Customer Care Coordinator to join our team. This is an exciting position that works exclusively to support individuals and families being accommodated by a specialist central government contract.

As a Customer Care Coordinator, you will be part of the Afghanistan Resettlement Associated Project Transit sites team and will report into the Transit Welfare Operations Manager. The role includes but not limited to giving support and delivering specified tasks at various stages of the process.   Provide administrative support to Managers and Welfare Support Officers to ensure overall business objectives and deadlines are met.  Ensuring all records are updated and accurate for audit purposes.  Responsible for planning, monitoring, controlling, and delivering welfare support interventions and requests for Service Users, many of whom will be vulnerable, working closely with rest of the Transit sites team to transport users safely and in a timely manner. Keeping safeguarding and Service User experience at the heart of the service is a key requirement in this role.

Role Criteria:

• Solid database use and skills in Microsoft office packages, Excel, Word, Outlook and knowledge of Customer Relationship Management systems.
• Customer focussed, great problem-solving skills and a positive, can-do attitude.
• Planning, scheduling, and co-ordination of onsite vocational/recreational activities as well as workload planning.
• Work professionally with a diverse client group.
• Ability to work under own initiative and prioritise.
• You will be supportive, trustworthy, a good listener, approachable, and empathetic to others.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Enhanced DBS/Security checks before employment.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
• Family friendly policies

If you feel you have skills and experience needed, please apply via the link below. If you have any questions regarding this role please contact Beth on [email protected]. We look forward to hearing from you soon.

Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.