Role: Sales Services Advisor (Customer Education & Adoption Services)

Location: US Remote

Travel: Up to 25% to support sales opportunities

Synonymous Business Title (s): Enterprise Education Architect

Overview:

The Sales Services Advisor for Education & Adoption Services within the Professional Services organization, is responsible for partnering with Sales, clients, and cross-functional teams to position, solution, and drive the sale of Education and Adoption Services (Organizational Change Management and End User Training).

Aligned to Blue Yonder implementations, this role requires deep expertise in education and adoption strategies, as well as the ability to design, scope, and price EDU and Adoption Services offerings that support successful enterprise software deployments—particularly within supply chain environments.

The role is a key contributor to services revenue growth across North America, ensuring customers achieve strong user adoption, business readiness, and long-term value realization.

What You’ll Be Doing:

Services Sales & Solutioning

• Partner with Sales teams to identify, qualify, and develop Education and Adoption Services opportunities across the region
• Lead discovery efforts, including client workshops and data-gathering activities, to define requirements, success criteria, and win themes
• Design tailored solutions across Education, OCM, and End User Training aligned to client transformation objectives
• Position and articulate the business value of adoption services to both client and internal stakeholders

Deal Support & Execution

• Support the end-to-end sales cycle, including proposal development, RFP responses, and drafting of Statements of Work (SOWs)
• Develop accurate scoping and pricing models using established methodologies, tools, and assumptions
• Present and defend solutions in client meetings, orals, and executive presentations (virtual and in-person)
• Collaborate with Sales to advance deals and improve win rates

Sales Enablement & Market Development

• Support internal enablement initiatives and sales campaigns to promote Education and Adoption Services offerings
• Develop and enhance estimating models, tools, and sales collateral to improve consistency and efficiency
• Contribute to thought leadership and the evolution of Education and Adoption service offerings
• Proactively review regional pipeline to identify and position services opportunities within active deals
• Establish regular engagement cadence with Sales to drive awareness and attachment of services

Pipeline & Forecast Management

• Maintain visibility into pipeline, opportunities, and bookings related to Education and Adoption Services
• Provide regular forecasting and reporting against regional targets
• Track performance metrics including services attach rate, revenue, and conversion rates

What We’re Looking For:

Qualifications & Experience

• Bachelor’s degree from an accredited four-year university
• 5+ years of experience in a services sales, solution architect, or advisory role supporting Education, OCM, or adoption services
• Proven experience in scoping, solutioning, and pricing professional services engagements
• Experience supporting enterprise software implementations, preferably within supply chain (e.g., WMS, TMS, Planning)
• Strong understanding of Organizational Change Management and End User Training methodologies

Key Skills

• Strong consultative and value-based selling capabilities
• Excellent communication, presentation, and stakeholder engagement skills
• Ability to translate complex business and technical requirements into clear value propositions
• Experience facilitating client workshops and discovery sessions
• High level of collaboration across Sales, Delivery, and Product organizations
• Strong analytical and problem-solving skills with attention to detail in scoping and pricing

#LI-Remote

#LI-MH1

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The base salary range for this position is $120,335 to $151,665 USD.

The salary range information provided, reflects the anticipated base salary range for this position based on current national data.  Minimums and maximums may vary based on location.  Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors.  In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes: 

• Comprehensive Medical, Dental and Vision 

• 401K with Matching 

• Flexible Time Off 

• Corporate Fitness Program 

• A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.