The Role

We’re looking for a Customer Onboarding Manager to support onboarding, customer enablement, and support operations that drive strong customer experiences and long-term retention. In this role, you’ll help ensure customers feel supported, confident, and successful from their first interaction through ongoing usage.

You’ll partner closely with Customer Success, Support, and Technical Account Management teams to deliver high-quality onboarding, training, and support experiences. You’ll be working on a growing area of our platform bringing fintech and AI into construction workflows, from project estimating to bill payments and expense management. This role plays a key part in maintaining operational consistency, improving customer workflows, and identifying opportunities to enhance the overall customer journey. 

This is a highly collaborative role with strong exposure to customer lifecycle operations, making it ideal for someone who enjoys working directly with customers while improving systems and processes behind the scenes.

Location: This is a hybrid role based in Austin, TX. Candidates are expected to work from our Austin office three days per week, with flexibility to work remotely on the remaining days.

 

What You'll Do

• Serve as a primary point of contact for customer support, responding to tickets with timeliness, accuracy, and strong attention to detail
• Proactively engage new customers to drive onboarding momentum and ensure successful implementation
• Schedule and coordinate onboarding sessions in partnership with Technical Account Managers
• Deliver product trainings and walkthroughs to help customers confidently use platform features
• Triage customer issues and escalate more technical questions to appropriate internal teams
• Maintain accurate records of customer interactions, issues, and resolutions within CRM and support systems
• Identify patterns in customer questions and feedback, surfacing insights to improve product, processes, and customer experience
• Support the creation and maintenance of onboarding materials, help documentation, and internal resources
• Leverage AI tools to improve response quality, summarize interactions, and increase workflow efficiency
• Collaborate cross-functionally with Customer Success, Support, and Product teams to ensure a seamless customer experience
• Contribute to process improvements that enhance onboarding efficiency, support quality, and customer satisfaction

The Impact You'll Have

At CompanyCam, your work makes a real impact. Whether you're writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We're building something that helps real people solve real problems—and we believe that kind of work is best done by a team that reflects the world around us. In this role, you’ll drive impact by:

• Helping customers quickly realize value and feel confident using the platform
• Improving onboarding experiences and reducing time-to-value for new customers
• Strengthening customer satisfaction and long-term retention
• Creating better visibility into customer needs, challenges, and feedback
• Supporting scalable processes that improve the efficiency and quality of customer support

What You'll Bring

• 1–2 years of experience in a customer-facing role such as support, onboarding, SDR, or BDR, ideally within a SaaS or technology environment
• Comfort leading customer calls, trainings, or product walkthroughs
• Experience using CRM or support tools such as HubSpot or similar platforms
• Strong written and verbal communication skills
• Highly organized with strong attention to detail and follow-through
• Customer-first mindset with a genuine desire to help users succeed
• Ability to manage multiple priorities in a fast-paced environment
• Comfort leveraging AI tools to improve productivity and communication
• A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Benefits & Compensation

This is a salaried position at CompanyCam. Our starting salary range is $60,000-$65,000 per year and is based on experience. We also offer meaningful equity and other benefits.

CompanyCam is an equal-opportunity employer committed to respect, inclusion, and growth. We work hard, take responsibility, and support each other. Great ideas come from all backgrounds, and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesn’t align perfectly, we encourage you to apply. What really matters to us is your potential, your passion, and your commitment to learning, innovation, and contributing meaningfully to our team.

For any accommodations or technical issues related to the online application or interview process, please email [email protected] and we’ll respond promptly. Please do not include any medical or health information in your message.

Note: Resumes sent to this email will not be reviewed or responded to. To be considered for a position, you must apply directly through our careers page.