Shape the Future of Neuroscience Care with Us

At MultiCare Neuroscience Institute, we believe exceptional care begins with exceptional people. That’s why we’ve built a culture of kindness and collaboration and a community where teamwork and professional growth aren’t just aspirations, but daily realities.

As we rapidly expand our reach and capabilities, we’re committed to empowering our providers to be bold, innovative and patient-centric. You’ll find a supportive environment that values your expertise while leveraging the resources and technology you need to deliver transformative care.

Whether you’re looking to advance your research, take on leadership opportunities, or be part of strategic initiatives that expand access to quality care, you’ll find your place in our growing community of dedicated professionals.

FTE: 1 Shift: Day Schedule: Clinic hours

Position Summary

The Patient Support Representative must be friendly, cheerful, and professional with a strong work ethic and excellent communication and people skills. This person must speak and understand English fluently and understand alphabetical and numerical filing systems. The Patient Support Representative understands medical terminology. The Patient Support Representative is a fast learner, able to quickly and clearly understand clinic guidelines and procedures relating to patient service, telephone management and scheduling. The Patient Support Representative is responsible for accurate data entry. The Patient Support Representative follows all federal and state laws regarding the Health Insurance Portability and Accountability Act (HIPAA) with special regards to patient privacy. The Front Desk work area is a fast-paced environment, and the Patient Support Representative must have the initiative to perform multiple tasks in a busy atmosphere. Contact with the Patient Support Representative is the first impression which patients receive of our clinic and so, they communicate well and have the ability to listen to patient requests and provide assistance. The Patient Support Representative looks professional by adhering to the clinic dress code.
The Patient Support Representative is under the direct supervision of the Front Desk Supervisor and the Practice Manager. The Patient Support Representative may access the patient electronic medical record (EMR) to the extent of viewing and printing patient demographic and medical records for the purpose of locating files, answering patient inquiries, printing records and scanning records.

Requirements

• Highschool diploma or GED equivalent education
• Ability to meet minimum hospital hiring standards
• One (1) year of experience

Why MultiCare Neuroscience Institute?

• Patient-centered care - Expert guidance and seamless support across every stage of a patient’s neurological journey

• Collaborative team - Join a growing group of neurologists, neurosurgeons, and advanced practitioners, working across specialties with strong clinic-hospital partnerships

• Robust support - Clinical, administrative and IT resources that allow you to focus on patient care and grow your practice

• Award-winning care - Recognized for stroke quality, research innovation and high standards in neurological care

• Pacific Northwest lifestyle – Work and live where natural beauty, adventure and strong community connections are part of everyday life

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $20.07 - $28.87 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.