Let’s start with the role:

They will also support the service level monitoring and partner with internal stakeholders to develop action plans and identify opportunities for improvement.

• Monitor escalated complaints to ensure they will be resolved according to the quality standards and within the service levels;
• Be the first point of contact for the BPO Level 2 agents, providing guidance on handling complex cases;
• Liaise with internal point of contacts (Kaizen stakeholders) to support the resolution of complex cases.

What you’ll bring:

• Previous experience handling complex complaints in customer support centers;
• Ombudsman certification will be considered a plus;
• Strong communication skills;
• Bachelor's degree (ongoing at least);
• Professional-level English proficiency is a plus.

Kaizen Gaming Perks

💸 Competitive salary package and bonus scheme;

🕑 Hybrid way of working;

👩‍⚕️ Private health insurance for you and your family;

💰 Monthly meal allowance;

🏃 A buddy will support you with your onboarding;

📚 Unlimited access to Udemy & continuous training for all your learning and development needs;

⭐Clear career paths and a developmental 360° feedback framework.

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