Mid-Level Global Security Operation Center (GSOC) Emergency Dispatch Training Coordinator

Company:

The Boeing Company

Job ID:

00000440243

Date Posted:

2024-12-11

Location:

USA - Mesa, AZ

Job Description Qualifications:

The Boeing Company’s Security & Fire Protection organization is currently seeking a Mid-Level Global Security Operation Center (GSOC) Emergency Dispatch Training Coordinator to join the team in Mesa, AZ. 

The GSOC serves as a vital resource and communication hub within Security and Fire, dedicated to enhancing the safety and security of our people, property, information, and business operations worldwide. Our highly skilled GSOC Emergency Dispatch team supports Security and Fire Operations, enabling production across the domestic United States of America.

Position Responsibilities:

• Lead the planning, development, coordination, implementation, and administration of all training programs, tools, equipment, and technology within the GSOC Emergency Dispatch

• Administer the Annual Training Plan, Emergency Medical Dispatch (EMD) program, Communications Training Officer (CTO) program, and Quality Assurance/Quality Improvement Program

• Create and maintain comprehensive formal training materials and develop training courses using professional instructional design and curriculum development strategies

• Instruct a 40-hour new hire training program, Emergency Medical Dispatching, and ongoing continuing education courses

• Collaborate with management to provide situational updates related to training and technology needs

• Conduct data analysis, generate reports and analytics, review plans and procedures, make technological recommendations, and support the development of written directives

• Serve as a subject matter expert by attending meetings, participating in After Action Reviews, creating training guidelines, troubleshooting equipment failures, and providing end-user training

• Enhance professional development by guiding Emergency Dispatchers and CTOs in job skill development and technology proficiency

• Coordinate and interface with Boeing Security and Fire Departments and other business partners as necessary

• Perform all duties of a certified Emergency Dispatcher and assist with critical events as required

• Maintain a high degree of emotional self-control and composure to facilitate performance under stressful situations in a collaborative team environment

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.

This position requires the ability to obtain a U.S Security Clearance for which the US Government requires US Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.

Basic Qualifications (Required Skills/Experience):

• 3+ years of experience working as a 911 Public Safety Answering Point (PSAP) Training Coordinator and/or as a Communications Training Officer (CTO) in an emergency communication environment

• 3+ years of experience with Computer Aided Dispatch (CAD), 911 phone and radio systems

• 3+ years of experience training individuals on different technology systems and relaying technical issues

• 3+ years of experience utilizing Microsoft Office applications such as SharePoint, Word, Excel, PowerPoint and Microsoft Project

Preferred Qualifications (Desired Skills/Experience):

• Experience as an end-user and system administrator for the Motorola FLEX (Spillman) Computer Aided Dispatch system, VESTA phone system, and/or Motorola MCC-7

• Experience in computing skills, communication, and customer service

• Experience working flexibly within a team and cross functionally

Typical Education & Experience:

Typically, 6 or more years’ related work experience or relevant military experience. Advanced degree (e.g. Bachelor, Master, etc.) preferred, but not required.

                                                                                  

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. 

Work Shift:

This position will be for first shift.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.  

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.  

Summary pay range: $79,050 – $106,950

Applications for this position will be accepted through December 18th, 2024.

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Relocation:

No relocation available

Export Control Requirement:

U.S. Government Export Control Status: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a safety sensitive position

Contingent Upon Award Program

This position is not contingent upon program award

Experience Level:

Individual Contributor - 3

Job Type:

Regular

Job Code:

LABWI3 (LB0)

Equal Employment Opportunity:

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Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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