In the role of an Advanced Care Provider (Physician Assistant or Nurse Practitioner) on our Virtual Care team, your role as a concierge clinician is to be there for patients in a members-only environment, when they need us most.  

You will work rotating shifts on our Aftercare and Triage services providing guided care to our members. Our Aftercare team is responsible for post-visit follow up medical care and management for patients seen in our clinics, on a house call or via telemedicine that needed urgent care. Our Triage team is responsible for telehealth consults, and responding to our members’ clinical inquiries that may arrive via email, text or phone call, utilizing our proprietary Navigator platform. Based on your region’s needs, you may also be asked to be onsite to provide in-clinic support as needed.  

Per Diem Opportunity - Hybrid- 8a-8p

 Responsibilities

1. Triage 

• Triage incoming patients needs, assess their concerns and determine the best course of action including where their care should best be delivered - a Sollis center, virtually or via a requested house call visit.  
• Review medical inquiries from Sollis patients that arrive via email, text or phone, monitor navigator tasks and respond in a timely manner. Ensure appropriate documentation in our EHR.  
• Perform a telehealth/video consult or in-person evaluation by evaluating symptoms, prescribing medications, order labs and imaging as needed. 
• Provide care for patients in clinic, when requested. 

2.  Aftercare 

• Follow up with patients after they have been seen by a Sollis Health provider to assess their condition and determine if they need any additional care.  
• Follow up on send-out labs, imaging reports, monitor portals and navigator tasks. 
• Document clinical evaluation and treatment plans in Sollis’ EHR   
• Assist patients with hospital admissions and transfers, as needed. 
• Interface with the patient's PCP or Specialist, or SH Medical Partners to discuss your assessment and plan and to coordinate follow up care after a Sollis encounter.  
• Work closely with your leader, Regional Medical Directors and other clinical team members to provide a comprehensive treatment plan and quality care.  
• Provide concierge level of care and customer service, aligned with Sollis Health Mission and Values.  
• Performs related duties as requested.  

 

Qualifications  

We believe extraordinary people come from a variety of backgrounds, but ideally, we would expect that you have: 

• Bachelor’s Degree, required. Graduate of an accredited PA or NP program, required. If NP, RN degree required as well.    
• 3+ years of Physician Assistant or Nurse Practitioner experience in emergency medicine, urgent care, case management or critical care.  
• DEA license required  
• NCCPA or Family Nurse Practitioner certification required  
• BLS, ACLS, PALS certification required  
• Pediatric and adult care experience  

Skills: To be successful in this role, candidates will demonstrate the following:  

• Have outstanding customer service skills and a high level of professionalism 
• Strong clinical skills  
• Tech-forward and process oriented, with a goal of making patient care more efficient 
• Ability to be adaptable and work in a fluid, multitasking environment 
• Strong process and organizational skills 
• Superb technical skills, including phlebotomy, peripheral IV placement, medication administration 
• The ability to problem-solve and think outside of the box 
• Be comfortable interfacing with five-star clientele 

Range: $90-$98 per hour 

This is the anticipated rate/range Sollis Health reasonably expects to pay candidates for this position in San Francisco. Sollis Health is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of this location. Actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc.