Medical Assistant/Scheduling Assistant

Position Highlights:

• Position: Medical Assistant/Scheduling Assistant
• Location: Chicago, IL
• Full Time
• Monday through Friday: hours between 7am to 7pm with 8 hour shifts, rotating Weekends

What you will do:

• Demonstrates a commitment to the mission of Swedish Hospital and demonstrates a service orientation and adheres to all responsibilities and standards of the Swedish Medical Group.
• Clinical Duties:
• Greets patients providing a high level of customer service and answers telephone referrals/inquiries.
• Prepares patients for the health care visit by directing and/or accompanying them to the examining room; provides exam gowns and drapes; helps to position patient for the examination and/or treatment; arranges exam room instruments, supplies, and equipment.
• Verifies patient information by interviewing patient; reviews and/or records medical his-tory; takes vital signs; confirms purpose of visit or treatment.
• Travel to assigned FQHC office daily in support of assigned physicians.
• Supports patient care delivery by assisting the healthcare providers during examinations; prepares laboratory specimens; performs basic laboratory tests on the premises; disposes of contaminated supplies; sterilizes medical instruments; administers medications on the premises; authorizes drug refills as directed; telephones prescriptions to pharmacies; draws blood; prepares patients for x-rays; takes electrocardiograms; removes sutures; changes dressings; prepares for and assists with procedures as directed, specialty specific clinical duties as directed.
• Educates patients by providing medication and diet information and instructions; answers questions.
• Completes records by recording patient examination, treatment, and test results.
• Generates revenues by recording billing information of services rendered; completes insurance forms; responds to insurance and other third-party inquiries.
• Answers incoming calls promptly, courteously, and in a caring friendly manger, ensuring outstanding customer service at all times
• Accurately, appropriately and efficiently schedules services, tests, procedures, and appointments for multiple departments, adhering to specific department guidelines and protocols, ensuring service excellence at all times
• Keeps supplies ready by inventorying stock; places orders with approval; verifies receipt.
• Keeps equipment operating by following operating instructions; troubleshoots break-downs; maintains supplies; performs preventive maintenance and calls for repairs as need-ed.
• Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures; complies with legal regulations.
• Maintains patient confidence and protects operations by keeping patient care information confidential.
• Adheres to professional standards, policies and procedures, federal, state, and local requirements and Patient Centered Medical Home standards.
• Maintains current job knowledge by participating in educational opportunities
• Takes initiative and explores opportunities for accomplishing new and different tasks or projects
• Other Functions
• Participates in maintaining an environment conducive to safety, patient comfort and privacy, as well as employee safety.
• Provide cross-coverage to other offices in the Health Care Transformation program as necessary.
• Observes established hospital/department/FQHC policies and procedures, safety, environmental and infection control standards.
• Participates in quality improvement activities/projects
• Participates in department meetings, appropriate in-services, and educational opportunities.
• Clinical Skills, Creating a Safe, Effective Environment, Health Promotion and Maintenance, Hospital Environment, Procedural Skills, Documentation Skills, Verbal Communication, Inventory Control, Planning, Dependability, Medical Teamwork
• Other duties as assigned by supervisor or manager.
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What you will need:

• High School Required
• Direct contact or phone contact with patients and medical staff.
• Frequent contact with patients, visitors, employers, physicians, nurses and insurance companies
• American Red Cross CPR - American Red Cross Required Or
• ARMA Certified Medical Assistant - American Registry of Medical Assistants (ARMA) Required

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.  

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. 

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.