Position Title:
OU Medical Center EVS dispatcher(2:30pm to 10:30pm) Tu, Wed, Th, Sat,Sun.
Department:
Environmental Services
Job Description:
EVS Evening Dispatcher
General Description:
Coordinates and monitors Housekeeping services activities through timely, accurate dispatch and management of customer requests.
Essential Responsibilities:
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
- Provides quality customer service to customers by providing one-on-one attention in dispatching housekeeping services.
- Determines, explains and develops dispatcher logic and Housekeeper activities. Performs housekeeping duties when necessary.
- Directs the activity of the housekeeping employees, ensuring timely completion of tasks. Monitors procedures related to availability and completion task, and follows up on issues related to service and operations.
- Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments.
- Serves as a liaison between Housekeeping and other departments.
- Assigns, collects and distributes devices and keys. Monitors daily sign-in/out procedures.
- Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff. Ensures accurate, timely completion of all requests. Ensures maximum staff productivity.
- Resolves problems related to patient, visitor, staff or employee complaints. Recommends solutions for ongoing or recurring issues
- Responsible for processing all scrub requests campus wide (OUHSC, OUMC, OCH, OUP, Surgery Center), this includes creating/updating cards, sizing, department number, pin number and/or badge information.
- Responsible for tracking and documenting all incoming requests and ensuring that a resolution is documented.
- Responsible for monitoring employees accessing secured areas for cleaning duties.
- Responsible for ensuring that supplies are delivered upon request.
- Responsible for throughput efficiency and communicating with House Supervisor on priority discharge needs.
General Responsibilities:
Performs other duties as assigned
Minimum Qualifications:
Education: High School Diploma or GED
Experience: None. Housekeeping experience preferred or equivalent combination of education and experience
Licensure/Certifications/Registrations Required: None
Knowledge, Skills and Abilities:
- Understands and applies knowledge of basic housekeeping concepts, infection control practices and proper body mechanics.
- Ability to communicate effectively in written format and oral presentations
- Ability to multi-tasks and establish priorities
- Ability to maintain organization in a changing environment
- Exhibits initiative, responsibility, and flexibility
Current OU Health Employees - Please click HERE to login.
OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.