Responsibilities:

As a service designer, you will apply service design and design research methods to help agencies understand the end-to-end user experience across systems, touchpoints, and stakeholders.

• Lead discovery to uncover root causes, user needs, and systemic barriers—ensuring problems are clearly framed before solutions are defined
• Partner with the GTO Design Practice to refine and scale design-led frameworks for discovery, problem definition, and co-design
• Represent the user perspective in technical and product discussions to ensure solutions are meaningful and implementable
• Mentor designers and peers to grow design capability and embed upstream thinking across teams

You’ll thrive here if you:

Enjoy making sense of complex, ambiguous challenges

Translate technical concepts into clear, human language

Focus on outcomes and long-term value, not just deliverables

Influence through trust, clarity, and collaboration

Love working at the problem-definition stage

Note: The Service Designer will collaborate closely with a Product Designer to lead a workstream, so the ideal candidate must be capable of working independently and taking ownership of deliverables.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.