SAVE Team Specialist will be responsible for customer touch strategy and retention efforts on accounts flagged as At-Risk. Team will work directly with customers via phone/email to conduct wellness checks or follow-ups on customer escalations/surveys.

The purpose of this customer touch strategy is to improve customer experience, increase customer engagement and loyalty as well as to employ retention measures/efforts whenever necessary to prevent attrition. Success is measured by our overall revenue preserved. Additionally, the role may identify and recommend sales opportunities related to the account based on the incumbent's knowledge of the account and input from the customer. This role interfaces directly with both Sales and Service operations to assist with dispute resolution.

· Conduct customer Wellness Check on the assigned territory

· Discuss and review contracts terms, billing and account activity as needed.

· Address and resolve any outstanding issues/concerns.

· Work efficiently in multiple applications

· Advocate/liaison for customers with the internal teams to ensure resolution.

· Escalate to the field on Sales/Service-related concerns/complaints.

· Provide requested documentation (i.e. contracts, invoices, account statements etc).

· Ensure closed loop process – issues completely resolved to customer satisfaction.

· Document and track all activity– must document daily.

· Verify customer has the necessary JCI contacts and share welcome kit if needed.

· Provide formal written communication to internal/external customers summarizing the team's efforts and results.

· Will be required to support various projects to resolve time sensitive issues.

· Maintain and produce reports to identify gaps in service delivery and to provide appropriate recommendations to area owners.

· Other Duties as assigned

Required (Internal)

· Good written and verbal communication skills

· Three (3) or more years of customer service experience in a customer contact environment

· Excellent Customer Service Skills

· Knowledge of Microsoft office (Word, Outlook, Webmail, Excel and other required programs)

· Ability to work in a fast-paced environment

· Ability to work independently

· Problem solving and critical thinking

HIRING HOURLY RANGE: $28.65 - $42 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your

background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.