Location: Bentonville, Arkansas ONLY

Customers shop whenever and wherever they want, choosing from a wide range of pickup and delivery options. To make these options happen, we have many teams across the business focused on ensuring customers have access to the right merchandise at the right time, while delivering an experience that makes them want to continue shopping with Walmart.   

In this role, you will be an essential part of the business team, leading and delivering on post transaction fulfillment propositions that drive customer acquisition, retention, revenue growth and profit for the eCommerce, online pickup and delivery business. You will collaborate and develop deep partnerships with multiple stakeholders across the business such as Last Mile Delivery, Marketing, Merchandising, Product, Store Operations, Finance, and others to identify opportunities, solve problems and developing new propositions that drive value for our customers. This is a very high visibility role where we operate in a very dynamic and agile environment. You need to be very comfortable in working through ambiguity, define direction, and be ready to roll up your sleeves to execute. 

What You’ll do 

• Executing long-term vision and strategy for customer experience around post-transactional experiences. Providing cross-functional and thought leadership on internal and external best practices and standards to drive decision making. Conducting benchmark studies and competitive assessments. Working cross-functionally with partner teams across multiple locations so communication, collaboration, and organization are key to your success. 

• Delivering on key cross-functional projects that span across multiple teams within the organization. Collaborating daily with cross-functional team members including SCM, Design, Product, Store Operations and more. Working with product to build prototypes to communicate design ideas to users and internal stakeholders. Conducting research, user testing and validation that will ensure that the experiences/propositions we build are designed to prioritize our customers and associates. Defining metrics and KPIs that will help us measure and track business goals. 

• Communicating roadmaps and priorities and collaborating across business areas for roadmap prioritization, including engaging with key partners to determine the best product and business strategies, and gaining buy-in from leadership. 

• Execution of multiple propositions and initiatives by identifying customer and operational needs and developing and communicating plans and priorities. Removing barriers and obstacles that impact performance, providing resources and identifying performance standards, measuring progress and adjusting performance, developing contingency plans, and demonstrating adaptability and supporting continuous learning. 

• Ensuring business and cross-functional partner needs are met by evaluating ongoing effectiveness of current plans, programs, and initiatives. Consulting with 4iTB partners, or other key stakeholders. Soliciting, evaluating, and applying suggestions for improving overall omni-channel communication experience. 

• Executing GTM for finished products, ensuring we are scaling products in a way that balances the expectations of our customers, associates, stores and leadership. 

• Promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity by way of training and providing direction to others in their use and application and ensuring compliance and utilizing and supporting the Open-Door Policy 

Preferred Qualifications: 

• 2+ years supply chain management/operations and strategy experience in a leading consumer-facing company. 

• 2+ years ecommerce, retail, fulfillment, and customer experience. 

• 1+ years business management/consulting experience. 

• Proven track record of successfully implementing new concepts or programs in a fast paced, digital retail environment. 

• Experience improving the digital retail shopping experience by recommending insight driven (data, trends, internal and external research) journey changes and omni-channel capabilities. 

• Experience building cross-functional strategies and deploying mobile and web experiences in an omnichannel capacity. 

• Strong technical acumen and ability to dive into the technical details. Insights into modern interactive design and development standards; recognize and appreciate the differences between web-based and native app experiences.  

• Skilled at leading and influencing a cross-functional matrixed team to successfully deliver against multi-track roadmaps. 

• Ability to think end-to-end and champion the digital experience but also understand entire Walmart customer journey including Physical Stores. 

• Strong leadership and excellent leadership communication skills.