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At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

 

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation : Work in an environment where employees are valued and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

 

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

 

The Equity and Inclusion Program Manager I (Immigrant Affairs) housed withing Austin Equity and Inclusion – Human Rights Division, leads the City of Austin’s efforts to advance the rights, safety, and inclusion of immigrant and refugee communities. This position responds to current and emerging immigrant challenges through policy analysis, community engagement, interdepartmental coordination, and public education initiatives such as Know Your Rights campaigns and information sessions.

The role serves as a subject matter expert on immigrant issues, advising City leadership and departments while building trusted partnerships with immigrant-serving organizations. The Program Manager ensures City policies, programs, and services are equitable, accessible, and responsive—particularly in times of heightened enforcement, legislative change, or community fear.

 

Job Description:

Equity and Inclusion Program Manager I (Immigrant Affairs) (Austin Equity and Inclusion)

Duties, Functions, and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Evaluates and monitors the quality, responsiveness, efficiency, effectiveness, or impact of department programs and initiatives, service delivery methods, policies, and procedures on continuous equity and inclusion efforts.

• Evaluates new and existing internal and external departmental organizational and operational policies, procedures, programs, services, and initiatives that support equity; identifies opportunities to maximize efforts; and leads policy process review as it relates to equity language and impact.

• Manages teams and projects in the implementation of diversity, equity, and inclusion strategy. Leads Equity Action Plan for department and is responsible for developing steps using stakeholder feedback regarding the priority of projects which impact equity.

• Coordinates and works in collaboration with the Equity Office, employee groups, department divisions, and other stakeholders involved in and affected by programs to advance equity through employee and community engagement and program development, training, and best practices.

• Develops performance indicators and progress benchmarks to ensure accountability towards equitable delivery of City services, programs, initiatives, and internal practices. Identifies disparities in department programs and services and works to remove underlying drivers of inequitable program or policy outcomes.

• Drives leadership awareness for diversity, equity, and inclusion programs and initiatives. Acts as an advisor to executive management and recommends process improvement strategies regarding resource allocation, talent management, and organizational alignment.

• Gathers, analyzes, and reports data to identify issues, trends, demographics, or other relevant information and statistics to drive equity and inclusion project methodology.

• Manages research data and leads stakeholder quantitative and qualitative data analysis of equity initiatives.

• Researches and stays abreast of equity, diversity, and inclusion best practices and legislation. Manages communication strategies for department equity actions.

Responsibilities - Supervisor and/or Leadership Exercised:

May provide leadership, work assignments, evaluation, and guidance to others.

Minimum Qualifications:

• Graduation with bachelor's degree from an accredited college or university with major course work in a field related to the job, plus five (5) years of experience in a field related to the job, including two (2) years of experience which were in a lead, supervisory, project, or program management capacity.

• Experience may substitute for one (1) year of the required education up to a maximum of four (4) years.

• Graduation with a Master’s degree from an accredited college or university in a related field may substitute for non-lead/supervisory experience up to a maximum of two (2) years.

Preferred Qualifications:

• Demonstrated experience working directly with immigrant and refugee communities, particularly in advocacy, public education, or service delivery.

• Knowledge of immigration systems, enforcement impacts, language access requirements, and immigrant rights issues.

• Experience leading Know Your Rights campaigns, community information sessions, or similar public education initiatives.

• Ability to build trust and sustain relationships with community-based organizations, legal advocates, and diverse stakeholders.

• Experience analyzing policies and programs through a human rights, equity, and immigrant-impact lens.

• Experience working in a municipal, governmental, or nonprofit setting addressing equity or human rights issues.

• Strong facilitation skills, including the ability to navigate difficult conversations during politically and emotionally charged moments.

• Multilingual skills or experience working in multilingual environments (preferred but not required).

 

Notes to Candidate:

Austin Equity and Inclusion is hiring an Equity and Inclusion Program Manager I (Immigrant Affairs) within the Human Rights Division.

Key Responsibilities:

Immigrant Affairs Leadership & Strategy

• Lead the planning, implementation, and evaluation of City initiatives impacting immigrant and refugee communities.

• Monitor local, state, and federal immigration policy changes and assess their implications for City services, programs, and residents.

• Provide strategic recommendations to City leadership to address emerging immigrant rights issues and risks.

• Align City immigrant affairs work with best practices used by peer municipalities and immigrant affairs offices nationwide.

Community Engagement & Public Education

• Develop and lead Know Your Rights initiatives, including red card distribution, community workshops, and multilingual information sessions.

• Partner with trusted community organizations, advocates, legal service providers, and cultural leaders to co-design and deliver outreach efforts.

• Serve as a visible, credible City representative to immigrant and refugee communities, particularly during moments of crisis or uncertainty.

• Ensure materials and outreach are culturally responsive, trauma-informed, and linguistically accessible.

Policy, Program & Equity Analysis

• Evaluate City policies, programs, and procedures for their impact on immigrant and refugee communities, including language access and service barriers.

• Analyze quantitative and qualitative data, community feedback, and complaint trends to identify disparities and inform recommendations.

• Support departments in applying an immigrant-informed equity lens to policy development, service delivery, and program evaluation.

• Draft reports, briefings, and policy guidance for internal and external stakeholders.

Cross-Department & External Coordination

• Convene and manage cross-department working groups to ensure coordinated immigrant-serving efforts across the City.

• Collaborate with departments such as Public Health, Police Oversight, Housing, Workforce, Libraries, and Emergency Management to align services and messaging.

• Represent Austin Equity and Inclusion in regional, state, and national immigrant affairs networks.

Program & Project Management

• Manage scopes of work, timelines, deliverables, and budgets for immigrant affairs initiatives and contracts.

• Lead or supervise staff, consultants, interns, or volunteers as assigned.

• Track outcomes and ensure accountability to community needs and City priorities.

About the Department:

This role is housed within Austin Equity and Inclusion – Human Rights Division. Austin is committed to becoming the most livable city for all identities by fostering a culture of inclusivity and systemic change. This commitment is reflected in the City’s efforts to improve the quality of life for all Austinites.  

Austin Equity and Inclusion (AEI) has 3 division within its office: Human Rights Division, Equity Division and Civil Rights division. The mission of Austin Equity and Inclusion is to transform systems to increase access, remove barriers to opportunity, address discrimination, and foster a community where all identities are respected.  AEI ensures full compliance with applicable state and federal mandates, including local city ordinances, the Americans with Disabilities Act (ADA), and Title VI of the Civil Rights Act of 1964. AEI also oversees racial equity work, immigrant affairs, veterans, fair housing, equal employment, fair chance hiring, ADA-title II, title VI, public accommodation, CROWN Act and tenants’ right to organize. 

Specifically, within the Human Rights Division – the department champions the rights and freedoms of all Austinites by:

• Promoting dignity, safety, and belonging for every resident.

• Ensuring all people—regardless of background or identity—are free from discrimination and able to fully participate in public life.

• Expanding access to services, promoting inclusion, and removing systemic barriers to opportunity.

• Connecting residents to their rights, essential resources, and tools to navigate complex systems.

• Leading the “We All Belong” campaign to strengthen civic engagement and foster a shared sense of belonging.

When completing the City of Austin employment application:

The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history.

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.

• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates.

• A résumé is required but will not substitute for a complete employment application. Please include contact information from previous employers.

• A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position.

Benefits:

Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.

Salary: $85,120 to $109,400 annually

Location: One Texas Center, 505 Barton Springs Road, Suite 500, Austin, TX 78704

Hours: Monday – Friday, 8:00am to 5:00pm

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

 

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.