Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Join us!

Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Skills:

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance

Required Qualifications:

• 10 or more years of direct experience and knowledge of Business Control specific functions, Operational Risk management and Risk framework
• 5 or more years of direct experience with Regulatory Relations, MRA and Consent Order handling
• 5 or more years of issue management experience
• Advanced Microsoft Office skills, specifically Excel and PowerPoint
• Superior presentation and communication skills at the executive level (written and verbal)
• Strong quantitative and analytical abilities – must know how to use data to communicate the business story
• Ability to bring multiple stakeholders together, cut to the heart of issues to reach consensus & decisions, demonstrate personal courage.
• Ability to lead across multiple lines of business to orchestrate cohesive risk & controls oversight and process management.
• Quickly “connect the dots” to identify and perform thematic analysis
• Strong relationship management skills – candidate will need to navigate through the complexities of establishing relationships with horizontal partners, stretching up and across multiple organizations to proactively identify emerging themes connected function that DSO supports and/or executes
• Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
• Strategic thinker, self-starter, organized, versatile, and capable of performing work with minimal management oversight
• Proven ability to manage and drive/lead execution of multiple and often competing priorities to meet deadlines and adhere with policies and standards
• Ability to communicate complex ideas in a clear and concise manner, shaping the opinions and actions of key stakeholders and gaining their trust

Desired Qualifications:

• Six Sigma background: Green/Black Belt Certified
• Customer centric approach to problem resolution
• Operations, capacity planning, business support, business continuity, process control, quality, reporting and/or metrics experience
• Prior experience with procedure development

Experience with Agile or Waterfall methodologies

Shift:

1st shift (United States of America)

Hours Per Week: 

40