About Alarm.com

Alarm.com (Nasdaq: ALRM) is the leading platform for intelligently connected property. Millions of customers rely on our technology for security, video, energy management, and smart automation. Our video platform processes billions of clips, powers real-time live streaming for homes and businesses, and integrates with camera hardware across multiple ecosystems, from consumer doorbells to commercial surveillance systems.

The Role

Alarm.com’s video streaming infrastructure delivers real-time video to millions of users every day. We’re looking for a technically deep product manager to own the performance, reliability, and evolution of that infrastructure.

You will define streaming quality targets (connection success rates, load times, proxy fallback rates, cloud costs) and own the roadmap for improving them. You will work directly with backend, firmware, frontend, and QA engineers to ship those improvements. Day to day, that means reading WebRTC session logs, analyzing codec tradeoffs, benchmarking stream load times, and making prioritization calls between programs like adaptive bitrate streaming and connection reliability.

This role is a strong fit for software engineers ready to move into product, or for product managers who want to go deeper technically rather than broader organizationally.

What You’ll Own

• Streaming quality and performance. Define and track metrics across millions of daily video sessions. Build dashboards. When metrics degrade, drive root cause analysis and resolution.
• Streaming technology roadmap. Own the product direction for connection protocols (WebRTC, RTSP), proxy infrastructure, adaptive bitrate streaming, and audio/video codec modernization (AAC-LC, Opus). You decide what we build next and why.
• Cloud infrastructure and cost optimization. Partner with engineering on cloud migration programs (Kubernetes, microservices). Own Azure cost tracking and drive initiatives that reduce spend.
• Third-party video integrations. Lead cross-company integration programs with acquired subsidiaries and technology partners. Own the vendor relationships, scope, and delivery.
• Camera firmware operations. Coordinate firmware update rollouts across the device fleet. Ensure updates ship safely and on schedule.
• Cross-team program delivery. Many programs here span 4+ engineering teams. You own the dependencies, risks, and communication. Engineering owns the code; you own the outcome.

What We’re Looking For
We care more about what you can do than how many years you’ve been doing it.

• Real technical depth in video or media systems. You can explain how a WebRTC session is established, what a TURN relay does, why transcoding is expensive, or how an SDP offer/answer exchange works. You’ve worked with streaming protocols, codecs, or media pipelines, whether as an engineer or as a PM who went deep.
• Data-driven decision making. You’ve built or owned performance dashboards. You make product decisions based on p50/p95 latency data, error rates, and cost-per-stream.
• Ability to read code and architecture diagrams. You don’t need to write production code, but you need to understand a system design doc, follow a code review, or read a log file to figure out what went wrong.
• Experience managing complex, cross-functional programs. Multiple teams, competing priorities, shifting timelines. You know how to keep things moving without becoming a bottleneck.
• Clear communication. You can explain infrastructure complexity in plain language for leadership, and translate business priorities into technical requirements for engineers.

Bonus Points

• Experience in IoT, security/surveillance, or connected device ecosystems
• Background as a software engineer, SRE, or platform engineer before moving to product
• Familiarity with media server frameworks (Janus, Location) or real-time media processing
• Experience with cloud cost management (Azure, AWS)
• Experience managing vendor/partner technical integrations

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
• Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people.

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to [email protected].