Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Working directly with the Vice President of Pharmacy Services & Strategic Insights, you will take the lead on managing multiple programs and tools designed to support overall patient care outcomes delivered through pharmacy services initiatives. You will work closely with cross-functional teams to ensure alignment and execution of strategic objectives. This dynamic and challenging role is responsible for ensuring the timely delivery of cross-functional projects. Successful candidates will work directly with leaders across the business to identify opportunities to improve access to care, patient experience, provider experience and health outcomes while reducing the total cost to the health system by increasing care delivery efficiency and enabling all clinicians to practice at the top of their license. The incumbent will be responsible for establishing a business program management approach to managing pharmacy services projects and report on program performance. This will also include developing presentations and reports to support socialization of strategic projects.

What You'll Do:

· Develop and oversee the implementation of programs to increase access to quality care, improve patient experience, provider experience and improve health outcomes

· Work alongside the broader pharmacy services team to build plans supporting the rollout of key business initiatives, including creation of project plans, roadmaps, and identification of milestones and risks.

· Be a thought partner and provide subject matter expertise in projects, planning, prioritization and management of the project portfolio.

· Develop and maintain robust tracking and reporting mechanisms to monitor program effectiveness, including patient and providers satisfaction, medication adherence, and clinical outcomes

· Manage project workstreams and working teams to ensure deliverables are on time and within budget for projects through all stages of the project life cycle.

· Organize and effectively facilitate project meetings to maintain accountability with working teams.

· Actively engage key stakeholders and executive sponsors throughout project for regular updates and alignment.

· Foster and contribute to a work environment that is collaborative and values transparency and curiosity.

· Follow appropriate compliance, risk management & governance in the execution of all activities.

· Identify new ways to grow customer base, utilizing market insights, planning consumer campaigns, leveraging our retail stores, websites, PC Health app and other customer-facing channels as they emerge

· Keep abreast of healthcare trends and primary care regulatory changes as it relates to these allied health providers, ensuring our team maintains documentation of changes for the benefit of the organization

· Support financial forecasts for your portfolio, working closely with the Analytics, Pricing & Planning teams.

What You'll Need:

This position requires an advanced level of initiative and judgement, ability to shift readily between dealing with strategic issues and critical details, superior ability to collaborate and thrive in a fast-paced environment.

· 7 to 10 years of relevant experience, including strategic planning, chronic disease management program development, and leading cross-functional projects/teams

· University degree, preferably in the areas of Pharmacy /Healthcare / Business / Strategy Development

· Experience with design & development of team-based care delivery models in the Canadian healthcare system

· Proven capacity to drive results without authority and ability to build collaborative relationships cross-functionally; actively engaging and influencing internal and external stakeholders

· Exceptional interpersonal and collaboration skills, experienced at establishing relationships at all levels

· Strong communication skills with the ability to develop presentations and deliver them to all levels of the organization in an engaging and meaningful way, adjusting to the audience; superior Microsoft Power Point skills

· A creative thinker who is comfortable working with ambiguity. Superior problem solving skills, drawing on different perspectives to identify best solutions, and evaluate risks and opportunities

· Resiliency, to be flexible, adaptable and agile with above average ability to multi-task and prioritize workload. Thrives in a fast-paced environment, balancing focused work with a high sense of urgency, when required

· Experience working in a regulated environment and collaborating with Legal and Regulatory teams and adhering to established processes

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

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