JOB DESCRIPTION:

EDUCATION REQUIREMENT:       

• Tertiary qualifications in biomedical / engineering / medical science / human movement or related field (Coronary Care Nursing/Cardiac Technician) essential.
• Additional tertiary qualifications in business management are advantageous.

RESPONSIBILITIES:        

• Evaluate our existing training modules to assess their effectiveness and appropriateness in developing a high performance CRM team.
• Assess our CRM sales team in China on their technical competencies and identify areas of strength and weakness relating to competencies of our people
• Identify opportunities and gaps in the CRM business organization in China
• Develop a comprehensive training platform to ensure that SJM achieve sales target by closing the gaps in training and development of the technical competencies
• Develop a re-certification program based upon the market needs and requirement to ensure our people continue to be the most knowledgeable in the CRM business
• Enhance the selling skills of our sales people to ensure that they focus in selling product benefits and become experts in handling customer objections
• Identify and develop key CRM training centers in China for internal and external training needs within China
• Develop a CRM training agenda
• Develop a CRM sales orientation program (including on-line and web based approach) to provide critical knowledge and product information to the new hires
• Ensure uniformity in standard and quality of our training programs throughout  China
• Maintain ongoing communication with staff and management
• Some rural, interstate and possibly international travel will be required to fulfil your duties.
• Execute the job and division responsibilities according to applicable SJM China Standard Operating Procedures
• Perform other related functions and responsibilities as directed by Manager

REQUIREMENTS:

Industry Experience

• Develops and maintains new business, works closely with Physicians to become a source of education and information. Gains respect and trust with internal and external customers quickly.
• Previous experience in coaching and mentoring staff.
• Good understanding of the industry process and function; able to convincingly discuss the industry process and function with customers, as well as internal and external experts.

Selling Skills

• Selling skills that include managing customer relationships, discovery of customer needs/requirements, follow up of sales leads, demonstrating the products, able to develop solutions and resolve problems, negotiating and closing the deal. 

Other Skills

• Impact and influence: Develops and uses effective strategies to influence others or to gain their support.
• Open communication and listening: Ensures an accurate understanding and acts in a way that facilitates open exchange of ideas and information.
• Organizational awareness:  Understands the agendas and perspectives of others; able to recognize and effectively balance the interests and needs of one’s own group with those of the broader organization.
• Planning and organizing:  Effectively identifies, plans, schedules and co-ordinates the resources (people, material, information, time) required to accomplish your goals.
• Computer Skills
• Experience using Microsoft Office Suites i.e. Word, Excel, PowerPoint.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Sales Support & Administration

     

DIVISION:

CRM Cardiac Rhythm Management

        

LOCATION:

China > Shanghai : Unit 02-07, 15th Floor,Henderson 688,No.688 West Nanjing Road, Jingan District, Shanghai

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable