As a subject matter expert, you will partner closely with HR, Payroll, vendors, and other stakeholders to support benefits programs, including health & welfare, retirement, and well-being. You will contribute to operational execution, ensuring effective, consistent, and compliant program delivery.

Key Responsibilities

• Support the implementation, and ongoing enhancement of benefits programs, including health & welfare, retirement, leave (including worker's compensation), and well-being initiatives across the company
• Administer day-to-day benefits operations, including enrollments, and lifecycle activities, ensuring accuracy, consistency, and a strong employee experience.
• Coordinate with benefits vendors (e.g., health, retirement, leave, and well-being providers), ensuring adherence to contractual obligations and delivery of high-quality services.
• Support and contribute to end-to-end implementation of new vendors and programs, including testing and post-implementation audits.
• Partner cross-functionally with other benefits team members, HR, Payroll, HRIS, and other stakeholders to support program delivery, resolve issues, and ensure alignment across functions.
• Resolve complex and escalated employee issues through Dovetail and ServiceNow related to eligibility, claims, and vendor administration in partnership with internal teams and external providers.
• Support annual open enrollment processes, including planning, system testing, audits, and employee communications.
• Collaborate with internal and external communications teams regarding benefit communications.
• Assist with billing, financial tracking, reporting, and reconciliation activities to ensure accuracy and fiscal discipline.
• File and manage worker's compensation claims.
• Manage incoming U.S. mail and complete related forms (e.g., Medicare and California State Disability documentation).
• Submit and process life insurance claims.
• Handle routine employee correspondence related to leave of absence and benefits matters, including coordinating escalations with carrier partners.
• Assist with data validation and support activities related to ACA reporting.

Basic Qualifications

Education & Experience:

• Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field required or equivalent experience
• 5+ years of experience in benefits, Total Rewards, or a related function.
• Experience supporting benefits programs in a multinational or complex organizational environment preferred.

Functional Expertise

• Strong knowledge of health & welfare and/or retirement benefit programs, with exposure to complex benefits environments preferred.
• Understanding of benefits laws and regulatory requirements (e.g., ERISA, ACA, COBRA, HIPAA, and international equivalents as applicable).
• Experience working with third-party vendors, including participation in implementations, transitions, and ongoing performance management.
• Experience supporting vendor implementations, including testing and post-implementation validation. 
• Strong analytical skills, with the ability to interpret data, identify trends, and develop actionable insights.
• Detail-oriented with strong organizational capabilities in a fast-paced, deadline-driven environment.
• Effective communication and stakeholder management skills, with the ability to collaborate across HR, Payroll, Finance, Legal, and vendors.
• Experience working with HRIS and benefits administration platforms (e.g., Workday, bswift), with strong data management and system navigation skills.
• Advanced proficiency in Excel (e.g., pivot tables, formulas, data analysis) and experience preparing reports and presentations.