The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

Design and implement short and long term strategic plans to meet current and future requirements Lead engineering efforts in driving the product roadmap and business requirements. Develop a software lifecycle model to manage the engineering discipline as we do for code – like CI/CD, audit-ability and traceability Perform R&D to strategize for long term to bring in the best and most modern tools and technologies and recommendations backed with data to influence management to take right long-term decisions

Job Description:

What you need to know about the role :

We are looking for a person who is hands-on and results-oriented Engineering Leader for the Complaints solutions team, which is a critical function of the overall Customer Success Platform organization. Strong technical background, demonstrated experience in leading Platform and Application Engineering work and great people skills to build highly competent and productive teams are key qualifications and traits to be successful in this role.

Meet our team:

PayPal's Customer Service Engineering organization is in a transformational journey building very mature capabilities  to manage its massive infrastructure fleet at scale. This is a diverse and geo-distributed team of very talented and passionate engineers grounded on solid engineering principles and operational excellence working on simplifying and solving some of the complex problems in managing an internet scale platform.

Your way to impact :

Design and implement short and long term strategic plans to meet current and future requirements Lead engineering efforts in driving the product roadmap and business requirements.  Has to manage a team that will support multiple CS applications and infrastructure and hold the team together. Develop a software lifecycle model to manage the engineering discipline.

Your day to day :

Develop a software lifecycle model to manage the engineering discipline as we do for code – like CI/CD, auditability and traceability  Perform R&D to strategize for long term to bring in the best and most modern tools and technologies and recommendations backed with data to influence management to take right long-term decisions.

What do you need to bring:

• At least 3+ years professional software engineering manager experience or strong tech lead experience with some management experience.

•  8+ years of hand on software development experience using Java.

•  Computer Science bachelor's degree, relevant technical degree or equivalent experience

•  Strong leadership presence and ability to lead directly and through influence to drive execution of strategy in a global organization with competing priorities.

•  Possesses strong operational and project management experience, driving exceptional results every day.

• Experience and knowledge with helping team develop and automate code testing, within high test coverage.

•  Skilled in API frameworks, backend technologies, micro-service architecture and CI/CD tools.

• Exposure to front end and full stack design and development

• Proven experience leading engineering teams supporting multiple business functions.

• Experience with Agile development and methodologies. Possesses strong verbal and written communication skills.

• Exposure to machine learning a big plus.

• Additional Qualifications: Thrive in an environment of constant change and be a quick learner undaunted by complex systems.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.