The Analyst, Customer MDM is responsible for managing workflows involving customer master data creation/updates, process improvement and maintenance within the relevant ERP system.  High level of accuracy and attention to detail is required.         

What you will do

• Work with relevant stakeholders and processes to maintain corporate customer master database, including set-up and maintenance of customer information within ERP system.

• Work with cross-divisional business units and appropriate team members to troubleshoot Customer Master Data sales area issues.

• Identify issues and risks to appropriate team members relating to Customer Master Data and potential adverse impacts to the business.

• Act as customer master subject matter expert (SME) on project teams -  providing guidance as necessary for new processes, maintenance, and analysis of freight and shipping/delivery terms.

• Primary interaction with cross-functional areas (such as field personnel, Finance, Compliance, etc.)

• Understand and use available database and ERP systems required for work group.

• Minimal supervision, assist in maintaining policies and procedures, respond to incoming inquiries.

• Support stakeholder SLA’s and work to provide KPI’s

What you need

• Bachelor’s Degree in Accounting, Finance, Business, IS or related discipline

• Fluent spoken and written English. Any other language is a plus

• Must have excellent verbal and written interpersonal communications skills

• Exceptional skills in applicable Microsoft software programs

• Business Intelligence tools preferred (Microsoft reporting, PowerBi)

• Major ERP systems experience (SAP or MDG, Oracle, JD Edwards)

• 2-5 years maintaining master data records (customer master preferred)