Director, Culinary and Foodservice Operational Strategies

 

What you will be doing:

The Director of Culinary and Foodservice Operational Strategies develops and enhances programs that support the foodservice departments within the Premier membership.  The scope of the program includes operational excellence in the self-op environment, a Premier management program in the self-op environment, outsourcing with Premier’s contracted supplier and analysis and negotiation support for outsourcing decisions.  This position in conjunction with the Vice President, will develop, sell, and market the Foodservice Operational Strategies program on a national basis throughout the Premier membership.    In addition, this position is responsible for the contract utilization, member satisfaction, data analysis and integrity, financial results and member education and communication for the members in this program.  These activities will be focused on driving member savings, contract performance, and revenue growth within Foodservice at Premier. 

This role will participate in the communication of the Foodservice Operational Strategies Program to the members’ executive suite regarding the benefits of Premier’s Foodservice contract portfolio and this program.  In addition, this role is responsible for the hiring and performance of the membership-based staff that fall under this program. 

The Director is responsible for:

• Department strategy development and execution of programs to support member foodservice operations.

• Providing and supporting membership value-added and fee for service consulting services.

• All Culinary related programs and services.

• Development and standardization of programs, quality controls, policies, processes, and procedures.

Key Responsibilities

Program Implementation and Member Support– 40%

• Ensure member satisfaction with Premier Foodservice Operational Strategies Program

• Oversee implementation of program components at member sites

• Service and provide day-to-day support to the Foodservice Operational Strategy program participants

• Assist members in hiring, training, and consultative management support for the member-based program resources

• Consult with members on contract optimization opportunities, renegotiation of contracts, and RFPs

• Utilize member surveys, focus groups and other means to develop key member satisfaction strategies for the Foodservice Operational Strategies program participants

• Create customer programs and services to increase member satisfaction in the foodservice areas

• Communicate important program information to membership and Premier field

• Respond to member inquiries and questions

Market and sell the Foodservice Operational Strategies Programs – 30%

• Participate in the preparation of the strategic business plan, including sales plan for Premier’s growth in the Foodservice Operational Strategies program

• Assist with the development of sales presentations and marketing collateral for new business growth

• Implement metrics for measuring financial results for: Self op revenue retention, management fees from interim solutions, administrative fees from outsourcing supplier and savings driven by assistance with outsourcing negotiation and analysis

Program Development / Enhancements – 10%

• Assist with the development of the program offerings for the Culinary and Foodservice Operational Strategies Programs

• Continue the enhancement the program based on metrics and feedback from the membership

Education / Knowledge Share – 10%

• Participate in the education of the c-suite and other key decision makers on outsourcing and Premier’s program offerings

Supplier Relations – 10%

• Work with outsourcing supplier to create a transparent model for outsourcing and promote within the membership where outsourcing has been chosen as the strategy for operating their foodservice department

• Promote contract utilization with awarded supplier and proactively assist with moving business from non-contract suppliers

​Required Qualifications

Work Experience:

Years of Applicable Experience - 7 or more years

Education:

Bachelors (Required)

 

Required Certifications/Licensing

Preferred

• American Culinary Federation Chef Certification

• Certified Dietary Manager

• Registered Dietitian

Preferred Qualifications

Experience:

• 10 or more years of applicable experience

• Functional experience in group purchasing operations is desirable

• Demonstrated track record of meeting/ exceeding sales targets

• Experience in foodservice operations/supply chain/outsourcing

• Proven track record in program development and implementation.

• Experience conducting executive level presentations.

Education:

• Master’s degree in culinary arts

 

Additional Job Requirements:

• Remain in a stationary position for prolonged periods of time 

• Be adaptive and change priorities quickly; meet deadlines 

• Attention to detail 

• Operate computer programs and software 

• Ability to communicate effectively with audiences in person and in electronic formats.   

• Day-to-day contact with others (co-workers and/or the public) 

• Making independent decisions 

• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions 

 

Working Conditions: Remote

 

Travel Requirements: Travel 1-20% within the US

 

Physical Demands: Sedentary: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time. Jobs are sedentary if movement is required only occasionally, and all other sedentary criteria are met.

 

Premier’s compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier’s internal salary range for this role is $113,000 - $188,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges.

Employees also receive access to the following benefits:

·       Health, dental, vision, life and disability insurance

·       401k retirement program

·       Paid time off

·       Participation in Premier’s employee incentive plans

·       Tuition reimbursement and professional development opportunities

Premier at a glance:

• Ranked #1 on Charlotte’s Healthiest Employers list for 2019, 2020, 2022, and 2023 and 21st Healthiest Employer in America (2023)

• ​Named one of the World’s Most Ethical Companies® by Ethisphere® Institute for the 16th year in a row

• Modern Healthcare Best in Business Awards: Consultant - Healthcare Management (2024)

• The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting

For a listing of all of our awards, please visit the Awards and Recognition section on our company website.

Employees receive:

• Perks and discounts

• Access to on-site and online exercise classes

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.
 

Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply.  EEO / AA / Disabled / Protected Veteran Employer.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to [email protected] or contact Premier Recruiting at 704.816.5200.

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