The Pre‑Service Scheduler plays a vital role in delivering an exceptional patient experience by ensuring timely, accurate, and courteous scheduling of outpatient diagnostic testing and procedures. In this remote position, you will serve as a key point of contact for patients, physician offices, and clinical departments—helping coordinate care, remove barriers to access, and ensure patients are fully prepared for their appointments.

This role requires strong attention to detail, excellent communication skills, and the ability to work independently in a fast‑paced, high‑volume environment. If you are passionate about patient service, enjoy problem‑solving, and thrive in a structured yet dynamic setting, this role offers meaningful impact and growth opportunity.

Essential Functions

• Provide prompt, professional, and courteous service to patients, physicians, physician office staff, and hospital departments.

• Interview patients to accurately assess scheduling needs and coordinate appointments for outpatient diagnostic testing and procedures.
• Accurately collect, analyze, and document patient demographic, insurance, financial, and clinical information from multiple sources.
• Utilize computerized central scheduling systems to schedule appointments efficiently while preventing conflicts and ensuring proper test sequencing.
• Enter and maintain complete and accurate patient registration data within established policy timeframes.
• Inform patients of insurance requirements, pre‑payment financial obligations, and assist with financial transactions as applicable.
• Complete Medicare Questionnaires for all Medicare patients and maintain working knowledge of Medicare, Medicaid, and third‑party payer requirements, including pre‑authorization and referral guidelines.
• Obtain and accurately transcribe provider orders for scheduled outpatient exams.
• Provide patients with clear and accurate preparation and arrival instructions prior to scheduled exams.
• Maintain knowledge of Advocate Aurora Health department operations to appropriately address or route patient and staff inquiries.
• Actively participate in staff meetings, training sessions, group projects, and continuing education to maintain competency and support departmental improvement initiatives.
• Attend all mandatory in‑services and complete required safety and skills competencies.
• Maintain strict confidentiality of patient information in compliance with HIPAA and organizational policies.

Education & Experience

• High school diploma or equivalent required.

• One (1) year of experience in healthcare, insurance, call center, or customer service environment typically required.

• Experience working with patient registration, scheduling systems, or insurance verification preferred.

• Ability to work independently in a high‑volume, high‑stress environment while meeting deadlines and prioritizing work effectively.

• Strong problem‑solving skills with the ability to analyze information, identify issues, and draw logical conclusions.

• General computer proficiency and comfort working across multiple systems and applications.