Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : HCL BigFix Suite
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Troubleshoot and resolve technical issues reported by end-users. - Collaborate with cross-functional teams to investigate and resolve application-related incidents. - Monitor application performance and stability, proactively identifying and addressing potential issues. - Provide timely and effective support to end-users, ensuring minimal disruption to their workflow. - Document and maintain knowledge base articles and standard operating procedures. - Continuously improve application support processes and procedures. - Stay updated with the latest technologies and industry trends to enhance application support capabilities. Professional & Technical Skills: - Must To Have Skills: Proficiency in HCL BigFix Suite. - Strong understanding of software troubleshooting and problem-solving techniques. - Experience in analyzing and resolving application-related incidents. - Knowledge of ITIL processes and best practices. - Familiarity with scripting languages such as PowerShell or Python. - Good To Have Skills: Experience with IT infrastructure management tools. - Recommendation: Familiarity with Windows and Linux operating systems. - Recommendation: Understanding of network protocols and configurations. Additional Information: - The candidate should have a minimum of 2 years of experience in HCL BigFix Suite. - This position is based at our Coimbatore office. - A 15 years full-time education is required.

15 years full time education

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