Say hello to possibilities.
It's not everyday that you consider starting a new career challenge.
We're RingCentral, a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We're a $2 billion company that's growing at 30+% annually and we're expanding our Solutions Engineering Team to make sure we stay ahead of the competition.
We're currently looking for:
A Project Management Office (PMO) is a management structure that standardizes the project-related governance processes and facilitates the sharing of resources, methodologies, tools, and techniques. PMO also operates at strategic level working with the leadership team to provide supports on project portfolio management best practices, provides coordination of projects/programs across functional areas, and drives continuous improvements.
Responsibilities:
Project Management:
Interact with projects sponsors, stakeholders and multiple business and technical teams to define and deliver complex features
Identify, assess, track, and mitigate issues and risks at multiple levels
Create, maintain, and disseminate program/project information to stakeholders
Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities
Drive continuous improvement initiatives at the operational and tactical levels
Knowledge Management:
Maintain and enhance the Confluence knowledge base, ensuring up-to-date and accurate information on processes, tools, and services.
Monitor and proactively address gaps in existing documentation, processes, and resources.
Regularly audit and optimize the Confluence space to ensure ease of use and information accessibility.
Process Creation & Updates:
Collaborate with the PS team to create and refine internal processes that support Professional Services and improve operational efficiency.
Outline and document key workflows, ensuring clarity and consistency across teams.
Communication & Collaboration:
Act as a communication bridge between the PS team and cross-functional teams, ensuring relevant updates and changes are disseminated effectively.
Draft and distribute process updates and other internal communications to keep the PS team informed of changes and best practices.
Gap Analysis & Process Improvement:
Analyze current workflows and tools to identify areas for improvement and recommend solutions to optimize knowledge sharing and process adherence.
Work closely with PS leadership and other stakeholders to assess needs and address inefficiencies in process documentation.
Qualifications:
Experience working in a fast-paced, dynamic environment. Minimum of 2 years of project management in a large-scale environment preferably for professional services organization
Solid understanding of the RingCentral product and familiarity with the Professional Services team’s functions and roles.
Strong proficiency in Confluence or similar content management systems.
Excellent communication skills (both written and verbal) and the ability to collaborate with cross-functional teams.
Proven experience in process creation, documentation, and knowledge management.
Strong attention to detail and ability to manage multiple projects simultaneously.
Analytical mindset with the ability to identify gaps and propose solutions.
Experience and discipline to incorporate Quality Assurance practices in all deliverables.
Bachelor’s degree in a related field
Preferred Qualifications:
Prior experience in Professional Services or similar client-facing roles.
Familiarity with project management tools such as Monday.com
Experience facilitating knowledge transfer and conducting team training sessions.
What we offer:
- Mediclaim Benefits
- Paid Holidays
- Casual/Sick Leave
- Privilege Leave
- CaRing Days
- Bereavement Leave
- Maternity Leave
- Paternity Leave
- Wellness Coaching
- Employee Referral Bonus
- Professional Development Allowances
- Night Shift Allowances
RingCentral's Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you're a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.
RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.