Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

General Insurance

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About the role

What you need to know:

Job Description

Overall Job Purpose

Acts as a frontline leader to lead the sales team, to identify potential producers and to train, retain and develop these agents towards higher productivity. He/she will lead and drive the sales manager in achieving high level of profitability , growth, retention, professionalism & customer satisfaction. This person also involves close collaboration with different business divisions such as Auto, Accident & Health, SME, Casualty and Financial Lines and the producer who promotes AIG products suites.

The main role of a BM is to drive and meet agency business objectives, and at the same time, help the producers meet their professional goals. Thus, it is important that the BM understands the company sales process (product, underwriting appetite, compliance, claims, service process) and the external market environment (customer buying trends, competitor's strength and weaknesses).

Key Job Responsibilities

• Leading the sales team to meet desired business goals and achieve Agency production target.
• Managing a branch’s daily operation and business needs.
• Meeting and exceeding recruitment target set by the management.
• Manage branch’s agent turnover ratios.
• Manage branch’s agency renewal business effectively.
• Conduct training to agents using the AIG Best Practices. 
• Support Zone Manager/ Head of Sales on Agency Development.
• Ensure all the trainings and sales activities established by Zone Manager/ Head of Sales are being carried out effectively.
• Working directly with agents to improve agency’s top & bottom line and customer satisfaction through active sales involvement.
• Conduct regular sales activities such as joint field work with producers and monthly engagement events as well as trainings with targeted producers.
• Collaborate with producers to identify business opportunities and build accounts pipeline through the producers’ clientele base.
• Be proficient with sales numbers through daily production tracking and trending.
• Participate in regular and ad-hoc agency events.

What we’re looking for: Requirement

• Bachelors’ Degree Preferred
• Experience in General Insurance industry with good knowledge of generic products.
• Strong interpersonal skills and ability to build credibility with new agents.
• High energy and driven to meet sales targets.
• Adaptable and able to work independently and under stress.
• Good and effective Communication skill.
• Planning and Time Management to meet Deadlines and Accomplish goals.
• Expresses ideas in writing in a complete and thorough manner.
• Willing to work in Agencies in all phases of the Agency Development Process.
• Possesses interpersonal skills which create a positive working environment.
• Works well with all Profit Centers.
• Willing to travel

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

SM - Sales & Marketing

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Malaysia Insurance Berhad