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Job Summary

The Release Manager leads a cross-functional team to ensure the stability, quality, and continuous improvement of business-critical platforms. Internally titled Software Engineering Manager, this role oversees the full software release lifecycle—from development through deployment and post-release monitoring—while partnering with business, QA, DevOps, and product teams to resolve production issues and drive automation.

This position is responsible for agile delivery, release planning, and compliance, leveraging tools such as ServiceNow and operational dashboards to ensure efficient and reliable releases. Strong leadership in agile environments, technical expertise in CI/CD and DevOps, and exceptional communication skills are essential. Experience with cross-team collaboration, process improvement, and a solid background in software engineering and release management are highly valued.

This is a Hybrid role (twice a week) in our Jersey City, NJ, Raleigh, NC, or Hartford, CT offices.

Responsibilities

• Partner with Business & Quality Analysts to manage production issues, triage bugs, and oversee release activities.
• Report to the Agile Delivery Manager, providing regular updates on team progress, risks, and dependencies.
• Manage a team of engineers, business analysts, and QA, ensuring all reported issues are filed, assigned, and resolved promptly.
• Coordinate and oversee the entire software release lifecycle, from development and testing to deployment and post-release monitoring.
• Collaborate with technical leads to identify and resolve engineering issues, blockers, and cross-team dependencies.
• Provide dashboards, reports, and updates to senior management on environment and release status, leveraging operational dashboards as needed.
• Foster a collaborative and high-performing team environment through coaching, feedback, and mentorship.
• Drive automation and process improvements for production support and release management.
• Lead agile ceremonies and facilitate cross-functional collaboration.
• Log and track all production issues using the ServiceNow platform; experience with ServiceNow is a plus.
• Prepare and present monthly summaries of the number of issues and production incidents, including charts and reports, to stakeholders.

Release Management Focus:

• Plan, coordinate, and execute software releases, ensuring alignment with business priorities and minimal disruption to production systems.
• Develop and maintain release calendars, communicating key dates and milestones to all stakeholders.
• Ensure all release documentation, sign-offs, and compliance requirements are completed prior to deployment.
• Conduct post-release reviews to capture lessons learned, monitor system stability, and drive continuous improvement in release processes.

Knowledge & Skills

• Strong understanding of Agile frameworks (Scrum, SAFe, Kanban) and their application in engineering environments.
• Experience leading agile ceremonies and facilitating cross-functional collaboration.
• Solid technical background in software development, production support, and release management.
• Familiarity with CI/CD pipelines, DevOps practices, and test automation tools.
• Excellent organizational and facilitation skills, with the ability to manage multiple priorities and teams.
• Strong interpersonal and communication skills to collaborate effectively with engineers, product managers, and stakeholders.
• Experience working in cross-functional teams and managing interdependencies across teams.
• Experience with ServiceNow or similar issue tracking platforms is highly desirable.
• Knowledge of the P&C insurance domain is a plus.

Education & Experience

• Bachelor’s degree in Computer Science/Engineering or related field.
• 7+ years of experience in software development or engineering management.
• 3+ years of experience in agile program or project management roles.

#LI-Hybrid

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For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

$115,000 - $ 145,000

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

• Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.

   

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

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