Description

Jump is the only end-to-end fan experience platform built for sports teams and venues, breaking the mold for what fans can expect at live events.

Jump’s enterprise software enables sports teams and venues to unlock the massive opportunities that come from real relationships with their fans, rethinking the traditional model that hasn’t put the fan experience first.

Founded in 2021 by Marc Lore, Alex Rodriguez, and Jordy Leiser and backed by top venture firms including Forerunner Ventures, Will Ventures, Mastry Ventures, Courtside Ventures, and more, we’re just getting started!

We are a remote first team that grounds our actions and decisions in our core values — begin with trust, play like the underdog, and do your thing. Living our values means that we always assume positive intent, show up with authenticity and empathy, and push the limit of what is possible with our collective creativity.

We’re actively recruiting for smart, tenacious, adaptable, and most importantly kind people to join our team!

The Role

We’re looking for a talented Staff Technical Program Manager to join our team and lead our company’s highest impact initiatives across product, engineering and design. In this role, you'll own the successful delivery of complex, cross-functional programs that align with our company's most critical goals. You'll leverage best practices in technical project planning, kickoff execution, and milestone tracking, while managing cross-team requirements, timelines, and priorities. With a keen eye for detail, you’ll proactively identify and mitigate risks to ensure that product, engineering, and design teams can focus on building outstanding solutions. This position is ideal for an individual with a passion for strategic program management with deep technical knowledge, a strong commitment to clarity and alignment, and most importantly a collaborative approach.

What You’ll Do

• Cross-Team Program Management

  • Lead multiple cross-functional programs, in collaboration with product, engineering, design, that deliver technical solutions

  • Responsible for project planning across teams including kickoffs, project tracking and establishing best practices

  • Collaborate with Product and Engineering leads to ensure requirements are ready and manage project scoping and estimation

  • Identify cross team requirements, timelines and risks and enable product and engineering teams to align and minimize bottlenecks

  • Manage priorities and WIP limits to ensure teams and individuals are not over committed 

  • Manage capacity planning and resource allocation

• End-to-End Technical Planning

  • Partner with engineering leads and system architect to ensure alignment and coordination on solutions, dependencies, and tech designs

  • Lead org wide technical estimation process to inform timeline and feature tradeoff discussions

  • Lead engineering org efforts on velocity measurement and process improvement

• Timeline management & Reporting 

  • Ensure alignment of projects with  overall company goals and objectives

  • Ensure GTM timelines are communicated clearly and align with workback plans for feature delivery

  • Identify and track risks across the organization and manage mitigation efforts 

  • Manage release timelines and communication across teams

What You’ll Bring

• 5+ years of experience in program management, and managing complex technology projects with cross-functional or cross-team scope

• 8+ years of total experience in a product, engineering, or other technical position 

• Experience working with internal and external stakeholders.

• Excellent organizational skills with attention to detail.

• Excellent written and verbal communication skills.

• Jira experience

Nice To Haves:

• Monday.com experience

• Experience with 4DX, OKRs or similar frameworks

• BS/MS in Computer Science or a related field (or equivalent experience).

• PMP Certification/training 

• Bachelor's degree in a technical field, or equivalent practical experience

Attributes that will make you successful on our team

• A strong desire to learn. You have strong experience and want to continue building your technical skills.

• Tenacity. You enjoy working on challenges that others can’t or don’t want to tackle and you aren’t afraid of failing fast in order to find better solutions.

• Passion. You love using your technical skills to build products that solve real problems. You hold yourself to a high standard and help to elevate others as well.

• Empathy. You thrive in an environment where everyone can truly be themselves. You understand that our differing life experiences influence who we are and how we show up, and these diverse perspectives enrich both our team and our product.

• Customer-centric mindset. You can understand the problem to be solved and who we are solving it for.

• Innovation: Passion for exploring and implementing AI technologies to enhance automation, optimize workflows, and drive innovation

Benefits

• Remote first

• Competitive salary and equity

• Flex PTO policy

• 401(k)

• Generous medical, dental and vision plans

• 16 weeks paid parental leave for primary and secondary caregivers

• $1,000 reimbursement for work-from-home tech setup

• $1,000 reimbursement for learning and development

• Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel

Compensation

Compensation is something we don’t want our candidates or employees to worry about. Our goal is to offer competitive salaries that are regularly benchmarked against the market. The core tenants of our compensation philosophy are fairness and transparency.

We have established a standardized leveling framework based on job scope and responsibilities This means that every person at a certain level is paid the same as everyone else, regardless of their background, previous compensation, location, or any other factor.

The compensation for this role is $170,000-$200,000 dependent on level and includes a generous equity package.

Application

Some candidates may see the requirements and feel unsure that they match all the criteria. We encourage you to apply! There's a good chance you have important skills that we have not stated. We especially encourage members of traditionally underrepresented communities to apply, including women, nonbinary folx, people of color, members of the LGBTQ community, veterans, and people with disabilities. We’re committed to building an inclusive workplace where everyone can bring their authentic self and thrive, and we value the diversity brought by different life experiences.