Enterprise Customer Success Manager - U.S.
Posted:
12/18/2024, 5:16:51 AM
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
OUR VISION
When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more streamlined, and more creative - because they have the digital foundation to build the world they want to live in.
That’s what NavVis offers in all our products and services: the tools to not just map the world as it is, but to pave the way to a better future. To forge something new. Physical or digital, there is only one reality. And it’s the reality NavVis empowers people to build better.
THE OPPORTUNITY
NavVis is looking for a passionate Customer Success professional to drive success for our top, strategic enterprise customers. Join us in revolutionizing the way indoor production areas are digitalized with our cutting-edge solutions!
In this role, you will be part of an account team to closely work with a small number of industrial enterprise customers, building a trusted relationship. Your customer-centric focus will increase the usage and adoption of our product offering by driving awareness, enablement, and value for our large-scale global enterprise clients, such as BMW, VW, or Henkel.
We are looking for your experience, skills, and proactivity to orchestrate the strategy and implementation to make the customer successful. Therefore, you will focus on both aspects of our product portfolio: reality capturing via our 3D laser scanning hardware and reality access via our IVION software solution.
An empathetic mindset, together with your 'client-first' and problem-solving attitude will be instrumental in cementing trustworthy and strong relationships with your clients.
Are you ready to leverage your keen entrepreneurial spirit to bring our customers to the next level, consequently helping grow the Enterprise business for NavVis? If yes, we look forward to hearing from you!
HOW YOU WILL MAKE AN IMPACT
- You will create awareness of our Digital Factory SaaS solution among your enterprise customers by identifying and managing customer specific marketing activities such as videos or blog articles (NavVis technology supports the digitalization of worldwide BMW plants).
- You will enable our customers to use the NavVis solution to its full potential through webinars and on-site trainings.
- You will play a crucial role in creating value through use-case adoption, consultation on improving customer workflows, and clarification on the return on investment and value proposition.
- You will own the customer product feedback chain between feedback gathered from Enterprise and the product development team.
- You will own our community program NavVis Connect, which brings together our major enterprise customers to exchange on current topics.
- You will orchestrate the cross-functional activities required to optimize our NavVis IVION digital factory solution.
- You will be responsible for the solution availability by preemptively identifying (potential) bottlenecks and scope for improvement and managing resolutions with the technical support teams.
- You will work closely on thought-partnering with the customer to share industry best practices, identifying customer needs and driving implementation also within the NavVis organization.
WHAT WILL HELP YOU SUCCEED IN THE ROLE
- With 2+ years of experience in Customer Success, Pre-sales, Technical Account Management, or Consulting, focusing on enterprise customers, you will be well-prepared to manage our digital factory solutions
- Empathy will set you up for success with your clients
- Fluent skills in both English and German are crucial for a smooth cooperation with our enterprise customers globally as well as in the DACH region
- Your remarkable problem-solving and consultancy skills, coupled with a structured and organized professional approach, will ensure successful collaboration with different stakeholders across disciplines
- Having the full ownership for your own accounts and a proactive attitude to further strengthen the team by introducing best practices will make you a perfect team player
HOW WE WILL KNOW WE ARE A PERFECT MATCH
Your recruiting partner for this role is Lia (she/her). You can expect to go through a screening call, and up to 3 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.
HOW WE WILL KEEP YOU SMILING
- It's important to take a break from work! We offer 15 days of vacation and 11 public holidays
- We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
- A competitive compensation package that values the skills and experience you bring
- A competitive health/ vision/ dental insurance
- Up to $4500 USD employee referral bonus
- 401k matching up to 4%
ABOUT US
NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals from across the world trust our ground-breaking technology, which is designed to capture and share the built environment as photorealistic digital twins.
More than 300 people from over 70 countries and offices spread around the globe make us a truly international and diverse place to work. With the innovation of startups and the stability of large enterprises at our core, we combine the best of both worlds.
You will be part of an open culture that encourages the sharing of ideas and thrives on mutual trust, respect, and transparency. We love giving and receiving honest feedback that will empower us to continuously improve and grow in the right direction.
Do you share our passion for our disruptive technology and want to be a part of our dynamic growth journey? You will get to own projects, implement innovative solutions, and be recognized for your successes!
How you will grow with us
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Flat hierarchy with an open feedback culture, including 360° developmental feedback aimed at holistic professional development
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Access to a learning & developmental platform with trainings tailored to your needs on a broad range of topics
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With a keen desire to invest in your personal growth, we offer clear career development paths and internal mobility opportunities
NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.
Together with you, we build NavVis!
If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.
NavVis
Website: https://navvis.com/
Headquarter Location: Munich, Bayern, Germany
Employee Count: 251-500
Year Founded: 2013
IPO Status: Private
Last Funding Type: Venture - Series Unknown
Industries: Indoor Positioning ⋅ Information Technology ⋅ Location Based Services ⋅ Navigation ⋅ Software