At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Clerk Tech Outpatient Phlebotomist

                        

Location

Akron

                    

Facility

Akron General Medical Center

                     

Department

Pathology-Diagnostics Institute

                      

Job Code

AK9793

                     

Shift

Days

                       

Schedule

7:00am-12:00pm/1:00pm-5:00pm

                       

Job Summary

Bidding Period 11.18.2024- 11.23.2024
Under the direction of the Coordinator of the unit working and the Director, the Clerk/Technician performs a variety of clerical activities and assists with all patient processing. As expected for all employees, the Clerk/Technician continually demonstrates behaviors that anticipate and meet the needs of patients, visitors and other customers.

                         

Job Details

• Bidding Period 11.18.2024- 11.23.2024

• Job Description

• Collects biological specimens by various appropriate methods such as venipuncture and micro collection for all patient populations and techniques following all department and safety policies/procedures.  Observes patient for adverse effects and reports immediately to supervisor.
• Prepares samples for testing. Verifies patient demographics, test information, sample identification and specimen type. Clarifies any discrepancies.
•  Performs limited laboratory procedures per established protocols.  Maintains instrument function checks.
• Receives incoming calls to the department; assists caller or directs caller to the appropriate personnel. Handles phone calls to and from physician's offices and departments regarding patient information.
• Receives and/or collects a variety of biological specimens, including verification of demographics and test information, identification of samples requested and specimen type.
• Identifies and accesses specimens using appropriate computer hardware and software, transports specimens with requisitions to appropriate areas.
• Maintains accurate records regarding the collection and collation of data including number of patients seen and productivity reports.
• Communicates problems, unusual test request/questions promptly and directly to the director or coordinator.
• Participates in quality improvement activities.
•  Develops collaborative working relationship with staff, physician office personnel, and other departmental personnel.
• Attends in-services and completes mandatory continuing education and training in order to maintain organization and department specific competencies and requirements. Maintains applicable certification/licensure.
• Follows system and department policies and procedures.
• Other duties as assigned

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required

Physical Requirements:

Visual acuity and manual dexterity sufficient to operate equipment requiring fine adjustment 

Work Experience:

One year experience with specimen collection and laboratory techniques and procedures preferred. Demonstrated strong communication skills as well as the ability to follow verbal and written instructions. Computer experience.

Complexity of Work:

Maintains competencies specific to patient population served. Ability to perform work requiring a moderate degree of repetitious manual operations with normal care and accuracy. Knowledge of basic office equipment and procedures.  Proficient in the use of PC software applications. Strong typing and data entry skills with attention to accuracy.  Ability to communicate information verbally and in writing to physician and other staff. Strong interpersonal communications skills required Ability to perform multiple tasks simultaneously in stressful situations.

Certifications:                          

Obtains Basic Life Support (BLS) within 90 days of hire and maintains current.

Education:

High school graduate or the equivalent including courses in typing CRT data entry business mathematics and office procedures. Graduate of medical assisting program or in lieu, two years medical/technical assisting experience.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities