At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Help customers and/or partners understand the value of Infobip solutions and services

• Understand the customers’ businesses, knowing exactly which of our solutions and products can help them evolve their business
• Design new and innovative solutions to meet customers’ business needs
• Collect the technical requirements and design technical solutions and service integration plans
• Handle technical and security questionnaires
• Conduct captivating demos and POCs
• Conduct scoping exercises and provide service quote estimation

Implement solutions for new and existing customers

• Deliver comprehensive and precise technical documentation
• Configure/customize Infobip solutions to meet customer’s business requirements
• Ensure all projects are delivered on time, within scope and budget, and exceeding customer expectations
• Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries.
• Create conversational workflows and strategies (natural dialog flows, wireframes and templates) for Answers and other Infobip products

Contribute to internal initiatives and focus on continuous development

• Document solutions and best practices and share them within the department (e.g. through active participation in the Community of Practice)
• Have an overview of market feature requirements and provide feedback to steer the development of products’ features
• Maintain a comprehensive understanding of Infobip's products and solutions, both technically and commercially, staying updated on changes and upgrades
   

Job Requirements

• Bachelor or Master degree in computer science or technology
• 5+ years of experience in solution engineering, presales or systems applications consulting
• Your technical know-how in networking, connectivity, programming logic, and APIs is considered advantageous.
• Your exposure to communications platform as a service (CPaaS) or software as a service (SaaS) is highly valued.
• You have a robust engineering background and a genuine passion for technology.
• You are an effective communicator: your the ability to communicate fluently with clients & colleagues.

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