Posted:
1/3/2025, 5:37:33 AM
Location(s):
South Carolina, United States ⋅ Columbia, South Carolina, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support
Workplace Type:
On-site
What You'll Do:
Responsible for accurate and timely response to complex telephone, written, web, or walk-in inquiries.
Handles situations which may require adaptation of response or extensive research.
Maintains all departmental productivity, quality and timeliness standards.
Initiates corrective actions, processes adjustments, or performs other research to resolve inquiries.
Evaluates inquiries to identify underlying causes and implement actions to prevent future issues. Coordinates with other departments to resolve problems.
Provides feedback to management regarding customer issues.
Maintains accurate records concerning issues. Follows through on complaints until resolved or report to management as needed.
Maintains knowledge of procedures and policies.
Assists with process improvements by recommending improvements in procedures and policies.
Assists with the training of new employees and cross training of coworkers.
To Qualify for This Position, You'll Need:
2 Years Customer service or claims processing experience OR Bachelor's Degree in lieu of work experience.
Strong oral and written communication skills.
Proficient in spelling, punctuation, and grammar.
Strong organizational, analytical, and customer service skills. Ability to handle high stress situations.
Basic business math proficiency.
Ability to handle confidential or sensitive information with discretion.
Ability to learn and operate multiple computer systems effectively and efficiently.
Required Software and Other Tools: Microsoft Office.
We Prefer You to Have:
3 Years-Customer service or claims processing experience.
Associate’s Degree-Any Major
Ability to persuade, negotiate or influence.
Knowledge of database software.
At least 2 years of National Alliance authorization experience
Work Environment: Typical office environment.
What Blue Can Do for You:
We understand the value of a diverse and inclusive workplace. We strive to be an employer across all spectrums where employees can develop their skills, advance their careers, and contribute their unique abilities to the growth of our company.
Our comprehensive benefits package includes:
Subsidized health plans, dental and vision coverage
401K retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Wellness program and healthy lifestyle premium discount
Tuition assistance
Service recognition
Employee Assistance
Discounts to movies, theaters, zoos, theme parks and more
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.
Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Some states have required notifications. Here's more information.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information, or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals, and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state, and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will decide regarding your request for reasonable accommodation on a case-by-case basis.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Some states have required notifications. Here's more information.
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
Website: https://tdadental.com/
Headquarter Location: Phoenix, Arizona, United States
Employee Count: 101-250
Year Founded: 1995
IPO Status: Private
Industries: Dental ⋅ Health Care ⋅ Health Insurance ⋅ Insurance ⋅ Life Insurance