We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Solution Strategist, Conversational AI is responsible for shaping and advancing the strategy, design, and technical delivery of AI-powered voice and conversational capabilities within the Care Management organization. This role sits at the intersection of product strategy, clinical operations, and emerging technology — translating complex business needs into structured, actionable technical roadmaps and driving use cases from concept through pilot and scale.

The ideal candidate brings a product mindset, a bias toward outcome-driven delivery, and the ability to navigate a matrixed organization with multiple stakeholders, vendors, and clinical partners. This is a high-visibility role with direct impact on how care managers engage members and providers. 

Required Qualifications

• 7+ years of experience in product management, solution strategy, digital health, or a related field
• Demonstrated experience translating business and clinical requirements into product or technology solutions
• Familiarity with conversational AI, voice automation, or related technologies including vendor evaluation and implementation
• Strong stakeholder management skills with experience working across clinical, operational, and technology teams
• Ability to define and track success metrics, interpret pilot results, and build data-informed business cases
• Experience leading cross-functional initiatives in large, matrixed organizations
• Excellent written and verbal communication skills, including the ability to present to senior and executive audiences

Preferred Qualifications

• Experience in managed care, care management, or health plan operations
• Familiarity with Medicaid and/or Commercial care management workflows and populations
• Prior experience with AI or automation pilots in regulated or clinical environments
• Knowledge of vendor contracting, SOW development, or enterprise procurement processes

Education

• Bachelor’s degree in business, health informatics, computer science, public health, or a related field required
• Master’s degree (MBA, MHA, MPH, or equivalent) preferred

Pay Range

The typical pay range for this role is:

$142,140.00 - $284,280.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 04/25/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.