Posted:
10/3/2024, 3:37:33 AM
Location(s):
England, United Kingdom
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Title: Client Care Assistant (Veterinary Receptionist)
Salary: £12.01 per hour
Location: Village Vet, Hampstead
Job Type: Part-time, Permanent
Hours: 16 hours per week
Shifts: Weekend Working, Alternate shifts of Saturday & Sunday: 8:00 - 16:00 and 12:00 - 20:00.
We have an exciting opening in our Village Vet Client Care team for our West Hampstead practice.
Our front-of-house teams are the face and voice of our business therefore, this role is extremely valued within the hospital team.
In this role, you will work closely with our clinical team to guarantee that our clients and patients receive top-quality service and care.
Your key responsibility will be to ensure that they have a seamless and professional experience with us.
Roles and Responsibilities
Manage and deal with appointment bookings in a professional and efficient manner
Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service
Support the business with a range of administrative duties
Show awareness of financial control within the practice and follow up with clients for outstanding payments
Be happy to discuss financial issues with clients if needs be
Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled
Make sure communication is to a high standard with referring vets and colleagues
Ensure that a high standard of client care is maintained at all times within the team
Work closely with your vet and neighbouring branches
Serving customers and taking payments, advising customers on products and services
Banking duties
Essential Skills, Knowledge and Experience
The successful candidate will be a very flexible, sociable and adaptable person with a passion for amazing customer service.
Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets.
Must have previous customer facing experience
Strong administration and organisation skills
Confident using the telephone
Reception or Client Care experience is desirable.
Excellent communication skills, both verbal and written
Highly motivated to provide excellent service to clients and the practice
Works well within a team and be a positive member of the team
Benefits
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About Us
We are a well-established, RCVS accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire.
Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.
To apply, please complete the quick application form below submitting your CV and cover letter. For more information, please contact Katie Knight on katie[email protected]
Salary Value: £12.01 per hour;
We are proud to be Linnaeus, part of Mars.
Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people.
Why Linnaeus?
- We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets
- We lead on sustainability and collectively drive positive change for people, pets and the planet
- We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion
- We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one.
We team up within our Mars family in partnership for a stronger future.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.
If you would like to apply for this role, please click the ‘Apply’ button or for more information or please reach out directly to our Talent Acquisition team at [email protected]
Website: https://linnaeusgroup.co.uk/
Headquarter Location: Solihull, Solihull, United Kingdom
Employee Count: 1001-5000
Year Founded: 2014
IPO Status: Private
Industries: Health Care ⋅ Veterinary