The Global Network SONG Practice | Platforms - Microsoft 

Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change.  

Practice: GN SONG Platforms - Microsoft (Sales/Service) I Areas of Work: Microsoft | Level: Senior Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, Kolkata | Years of Exp: 15+ Years 

Explore an Exciting Career at Accenture  

Do you thrive on building high-impact partnerships and driving revenue? Are you passionate about technology and have a knack for translating complex solutions into clear business value? Does working in an inclusive and collaborative environment spark your interest? 

If so, we want to hear from you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting’s Global Network SONG practice. 

The SONG practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Commerce & Sales, and Service. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. 

We are seeking a seasoned professional to lead our strategic alliance with Microsoft, a key player in the contact center technology space.  This role offers the unique opportunity to leverage your experience, to take our partnership to the next level. 

You Will: 

• Build and nurture strong relationships with senior stakeholders at Microsoft.  This includes acting as a trusted advisor, proactively identifying joint business opportunities, and ensuring seamless collaboration across teams. 

• Develop and execute a comprehensive GTM (Go-to-Market) strategy to maximize the revenue potential of our partnership.  Lead the identification and pursuit of new business opportunities that leverage the combined strengths of both companies. 

• Foster a collaborative environment across internal teams (Sales, Operations, Technology) to ensure a unified approach when engaging with Microsoft and joint customers. 

• Possess a deep understanding of Microsoft technologies, contact center solutions (e.g., MSFT CRM, Genesys, Salesforce), and the ability to translate them into compelling business value propositions. 

• Lead cross-functional teams to develop and solution large transformation deals.   

• Inspire a winning attitude and enthusiasm when engaging with executive leadership at both companies. 

• Influence & persuade by articulating a compelling vision and secure buy-in from both internal and external stakeholders, including budget allocation and executive sponsorships of key initiatives. 

• Be comfortable working with the team to tailor solutions and ensure successful project execution. 

Bring your best skills forward to excel at the role: 

• 15+ years of experience in strategic alliances, business development, or a related field 

• Experience in crafting and delivering winning proposals for large, complex technology transformation deals. 

• Proven track record of building and managing high-impact partnerships with leading technology companies. 

• Experience working with the Big 4 and an MBA from a top-tier institution are highly preferred. 

• Deep understanding of Microsoft technologies and other contact center solutions (e.g., MSFT CRM, Genesys, Salesforce) 

• Excellent communication, interpersonal, and presentation skills 

• Ability to navigate complex technical conversations and translate them into clear business value propositions. 

• Strong influencing and persuasion skills to secure buy-in from senior stakeholders 

• Collaborative leadership style with a demonstrated ability to motivate and inspire teams. 

Read about us 

• Blogs 

Your experience counts! 

• Minimum 15 years’ experience working on a CRM platform (Preferably Microsoft Dynamics 365/ Nice to have exposure to other Contact center technologies like Genesys, Salesforce)  

• Must have crafted large transformation deals and possesses core skills to deliver the customer service transformation project 

• Must have worked on Proposals and contributed to business development work 

• Must have managed large teams and support the growth of new offering and capability 

• Strong oral and written communication skills, including presentation skills 

• Has an inquisitive nature with a strong desire to learn 

• At least delivered 3-5 CRM transformation programs and MBA is preferred 

What’s in it for you? 

• An opportunity to work on transformative projects with key G2000 clients  

• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. 

• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.  

• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities  

• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. 

About Accenture: 

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com 

About Accenture Strategy & Consulting: 

Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network