Posted:
9/10/2024, 9:02:59 AM
Location(s):
Massachusetts, United States ⋅ Boston, Massachusetts, United States
Experience Level(s):
Junior
Field(s):
Customer Success & Support
We’re looking for motivated, engaged people to help make everyone’s journeys better.
• Responsible for ensuring the accuracy of billing information and bill airlines/non-airlines for services renderedAnnual Hiring Range/Hourly Rate:
Benefits
Main Duties and Responsibilities:
Daily review of flight service tickets for accuracy, input corrections into CxP Portal
Perform SAP back-flushing
Manually create billings for charters (101C) and off-scheduled flight activity
Audit flight tickets prior to cycle change assuring accuracy of menus and billing codes
Research billing discrepancies, assist with resolution due to price, quantity and service discrepancies
Escalate to Account Services Group any billing, pricing and cycle related issues
Assist dispatcher with processing of flights, communication with internal and external customers
Assist with other tasks and special projects as needed
Qualifications
Education:
High school diploma or GED
Work Experience:
Minimum of 1 year of experience in an administrative role is required
Technical Skills: (Certification, Licenses and Registration)
None
Language / Communication Skills:
Ability to communicate well with internal and external customers verbally and in writing
Job Dimensions
Geographic Responsibility: USA
Type of Employment: Full-time
Travel %: None
Exemption Classification: non-exempt
Internal Relationships: employees at all levels of the organization
External Relationships: Customers and vendors
Work Environment / Requirements of the Job:
Excellent Microsoft Windows, Excel and Word skills.
2 years of experience in Microsoft Office Suite.
Detailed oriented
Good basic math, analytical, follow-up, problem solving and organizational skills
Familiar with ERP software and SAP experience a plus.
Airline and food manufacturing industry experience helpful
Ability to adapt well to change and change management
Must be able to understand and apply basic knowledge of an ERP system
Must have a solid working knowledge of MS Excel and MS Office
Must have excellent attention to detail
Must thrive in a team-based environment
Must have the ability and desire to meet required timelines, and be proactive in problem solving
Budget / Revenue Responsibility: (Local Currency)
Organization Structure
Direct Line Manager (Title): Varies by unit: “GM”; “Mgr, Ops, Finance”; “Spv, Admin, Billing”; “Dir. Of Assembly Proc”; or Mgr, Ops, Multi Process”
Dotted Line Manager (Title, if applicable): 0
Number of Direct Reports: 0
Number of Dotted Line Reports: 0
Estimated Total Size of Team: 2
gategroup Competencies Required to be Successful in the Job:
Thinking – Information Search and analysis & problem resolution skills
Engaging – Understanding others, Team Leadership and Developing People
Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
We treat each other with respect and we act with integrity
We communicate and keep each other informed
We put our heads together to problem solve and deliver excellence as a team
We have passion for our work and we pay attention to the little details
We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
We do what we say we will do, when we say we are going to do it
We care about our coworkers, always taking an opportunity to make someone’s day better
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
We anticipate that this job will close on:
09/20/2024If you want to be part of a team that helps make travel and culinary memories, join us!
Website: https://gategroup.com/
Headquarter Location: Zürich, Zurich, Switzerland
Employee Count: 10001+
Year Founded: 2008
IPO Status: Delisted
Industries: Air Transportation