The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

The Sr. Director of Sales Technology, will play a critical role in our ongoing CRM and Sales Technology transformation. We are seeking an experienced leader that can help us drive sales technology transformation, automation and AI driven capabilities through innovative technology solutions that will streamline the selling process, advance our sales intelligence capabilities, improve our sales pipeline analytics and reporting and drive operational usage of CRM across 5500+ Sellers and sales operations users. The right person can demonstrate organizational agility, strategic thinking and will have the ability to develop trust-based relationships in order to create long-term value.

Job Description:

Responsibilities

• Work closely with leaders across Sales, Sales Operations, Marketing IT and BUs to continuously uncover new challenges and opportunities to increase sales productivity through innovative sales technologies
• Manage team of direct reports, including hiring, training, development, and performance assessment
• Play a lead role in the discovery, definition and delivery of long-term vision and roadmap of our internal Sales technologies that support/drive sales productivity
• Partner with our VP, Marketing Technology in the discovery, definition and delivery of long-term vision and roadmap of our internal Marketing Automation technologies that support/drive Prospecting processes for our sellers
• Lead the cross-functional workstreams that will include team members across Business and IT
• Direct IT development teams in the delivery of project objectives and continuous improvement on the throughput and quality of deliverables
• Support leaders across Sales Operations and BU Partners to organize and execute programs to drive sales productivity
• Stay current on emerging marketplace capabilities such as AI/Embedded Analytics, Knowledge Graphs, Blockchain for Leads, etc. in order to identify new opportunities to drive sales productivity

Requirements:

• Very strong project and program management skills; demonstrated track record leading cross-functional initiatives
• Exceptional communication skills, both written and verbal; can clearly articulate messages to a variety of audiences
• Deep knowledge of software delivery methods with high emphasis on leading teams using Agile methodologies
• Technical experience with enterprise systems, AI/ML technology, algorithms, and IT development; practical experience applying AI to solve business challenges
• Advanced critical thinking, logic, and problem-solving skills including the ability to rationalize complex, multi-faceted problems into smaller, manageable issues
• Independent, self-starter and high integrity; strong collaborator and business partner

Education & Experience required:  

• Minimally 12-15 years of experience with a mix across sales operations and technology, specifically in Salesforce
• Minimum of 7 years of delivering and supporting B2B sales technology solution on Salesforce including a minimum of 5 years leadership experience developing and coaching technology managers and senior managers
• Recommended: BS in Computer Science or Computer Engineering; MBA is a plus

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.