Project Role : Custom Software Engineer
Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills : Salesforce Service Cloud
Good to have skills : Program Project Management
Minimum 18 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Custom Software Engineer, a typical day involves leading the design, development, and configuration of software applications. This role requires coordinating with various stakeholders to ensure the solutions meet business needs while managing project timelines and deliverables. The position serves as the main liaison for application-related activities, overseeing the progress and quality of work to ensure successful implementation and integration within the organization s technology landscape.

Roles & Responsibilities:
- Expected to be a SME with deep knowledge and experience.
- Should have influencing and Advisory skills.
- Engage with multiple teams and responsible for team decisions.
- Expected to provide solutions to problems that apply across multiple teams, and provide solutions to business area problems.
- Collaborate with cross-functional teams to align technical solutions with business objectives and ensure seamless delivery.
- Drive continuous improvement initiatives by identifying opportunities to enhance application performance and user experience.
- Mentor junior team members by sharing expertise and guiding them through complex technical challenges.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Salesforce Service Cloud, Program Project Management.
- Good To Have Skills: Experience with Program Project Management.
- Strong knowledge of customer service processes and how to implement them within Salesforce Service Cloud.
- Experience in configuring and customizing Salesforce Service Cloud to meet specific business requirements.
- Ability to integrate Salesforce Service Cloud with other enterprise systems and third-party applications.
- Familiarity with data migration, workflow automation, and reporting capabilities within Salesforce Service Cloud.

Additional Information:
- The candidate should have minimum 18 years of experience in Salesforce Service Cloud.
- This position is based at our Indore office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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