Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : VMware Workspace ONE
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Must Have Skills • Hands-on experience with Workspace ONE UEM, including device configuration, policy management, and troubleshooting. • Configure, deploy, and maintain the Workspace ONE UEM platform to manage a diverse range of devices (Windows, macOS, iOS, Android). • Oversee device enrollment, provisioning, and configuration. Manage device lifecycle from onboarding to retirement. • Create, implement, and manage device and application policies to ensure compliance with organizational standards and security protocols. • Provide expert-level support for end-users, addressing and resolving technical issues related to devices and Workspace ONE UEM. • Monitor the performance and health of the UEM environment, generate reports, and analyze system metrics to identify and resolve issues proactively. • Implement and manage security measures, including data encryption, remote wipe capabilities, and compliance monitoring to safeguard organizational data. • Able to collaborate with other IT teams to integrate Workspace ONE UEM with other enterprise systems and applications. • Proficiency in managing various operating systems (Windows, macOS, iOS, Android) within an enterprise environment. • Able to support version upgrades for enrolled devices. • Strong understanding of endpoint security practices, including data protection, encryption, and threat mitigation. • Strong problem-solving skills and the ability to analyze and resolve complex issues efficiently. • Must demonstrate ability to work productively with a wide range of people. • Configuration of Security and compliance policies. • Providing Root Cause Analysis for Major incidents. • Maintain comprehensive documentation of system configurations, policies, procedures, and support tickets. • Configuration of SSL Certificates. • Knowledge of scripting languages (e.g., PowerShell) for automation tasks. • Participation in global/local projects as required. • Excellent communication skills with the ability to articulate technical concepts clearly to non-technical stakeholders. • Regular Interaction with client and provide summary/report of issues and achievements. • Lead technical projects through requirement gathering, design, build, test and deploy phases. • Try to implement and initiate as much automation as possible to reduce the overall manual efforts and document reusable information. • Regular team meets and discusses ongoing tickets, address team concerns, and provide updates to the team. Good to Have Technical and Communication Skills • Knowledge of Exchange (Online and On-premises) functionality. • Understanding of Hardware and Network Load Balancer. • Experience with additional endpoint management platforms or enterprise mobility solutions. • Good Client interaction skills. • Excellent communication skills. Able to communicate effectively over conference calls. • Technical writing skills. • Familiarity with ITIL or other IT service management frameworks. • Should be willing to work in shifts.

15 years full time education

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