Key Accountabilities:

Reviews and validates Alpha amendment requests, communicate inquiries and additional information to RGO. They are responsible for the following:

• Completes the changes for all newly set-up groups on all applicable systems.  This also includes sending out booklets and member cards for the plan.  PIA also revises plan structures based on amendment requests.
• Completes administrative system set up for all GB Sponsor-related activities
• Supports billing and claims payment functions
• Revises plan structure via amendments
• Coordinates data traffic of policy information within the external vendors, Regional Group Offices representatives, Analysts and underwriters.
• Collaborates with other Manulife teams to complete set-up request.
• Makes sure premium have been coordinated with the billing and that payment reflects on the system
• Initiates billing, publications and ID printing and coordinates mailing instructions to courier
• Performs peer quality assurance to ensure set-up accuracy.
• Provides support to either onshore counterparts or offshore new issue if capacity permits.

Minimum Skills Requirement to Hire:

Minimum Experience:

Technical Skills

• Ability to use the desktop computer system
• Keyboarding skills of 35 WPM with 85% accuracy
• Proficient in the use of Microsoft Office applications

Soft Skills

• Ability to compose a grammatically correct, concise, and accurate paragraph
• Ability to proactively respond to situations (escalations or rush requests)

Minimum Skills Requirement to Go-Live:

• Successful completion of the new hire product training program
• Passed the Skills Verification Exam of at least 85% score.
  • Full understanding of the Group Benefits Plan Design terminologies
  • Able to navigate the systems, manual, job aids, and trackers
  • Able to follow and complete the new issue process.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

In Office