About OKX:
OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimise their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognised as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.
What You'll Be Doing:
- Responsible for technical support in the customer service center, including the maintenance and management of phone systems, email systems, online chat tools & etc.
- Resolve technical issues encountered by customer service during the use of products or services.
- Assist the customer service team in improving service quality and efficiency, such as by introducing new technical tools or improving existing processes.
- Research and evaluate new technologies to determine their suitability for use in the customer service center.
- Regularly maintain and update systems to ensure their proper functioning.
- Prepare and maintain technical support documentation for other staff to understand and use.
What We Look For in You:
- Has at least 1.5 years of customer service or technical support experience, with experience of working in customer service center is preferred.
- Excellent command of spoken and written English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts (preferably with experience working internationally).
- Familiar with using and managing customer service tools such as phone systems, email systems, online chat tools & etc.
- Possesses strong problem-solving skills, able to quickly and effectively address customer technical issues.
- With good stress tolerance and adaptability.
- Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
Benefits & Perks:
- Competitive remuneration package (Basic Salary + Annual Increment)
- Meal allowance up to RM 500/ month
- Unlimited transport allowance (T&C apply)
- Monthly team building
- RM 2,500 training & wellness benefits per annum
- Yearly bonus
- Convenient workplace (5 minutes walk from MRT TRX)
- Insurance coverage for employees & dependants
- Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
- Employee engagement, recognition and appreciation program
- Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations