About Addi

We are a technology company working to transform credit and banking in Latin America starting with point of sale finance. We aim to build fair, simple and affordable financial services that empower our clients, treating them with dignity, and building financial freedom. We launched in February 2019 and have already served millions of clients and disbursed millions of dollars.

We operate as a full stack startup. We have built our core systems and processes from scratch, and we believe our technology and analytics platform will drive our progress into the years to come. We come at this with deep experience building and growing technology teams and financial products. As important as what we do is how we do it. We are a conscious company and are deeply committed to working and living our five core values - A company of owners inspiring colleagues, we pull rabbits out of hats, we care and we trust, act with integrity, win today every day, and scale exponentially.

We are backed by Andreessen Horowitz, Monashees, Village Global, and an outstanding team of individual angels, including Kevin Ryan, Josh Abramowitz, and Scott Weiss.

Mission

The Collections area aims to build customer loyalty through a collection process that instructs and supports the payment habit in our customers. We are a key player in Addi's growth, so we work with high quality indexes in each management, offering solution sales and excellent experience in each interaction.

Collections Supervisor voice has the role of ensuring compliance with strategies and procedures in the area, maintaining high levels of efficiency in the management of the team in charge, maximizing recovery and will be responsible for providing business support to our Addivisers

What you will do

• Direct, analyze and implement activities to achieve financial and operational goals.

• Lead, manage and supervise the team under you in operational execution.

• Report to his immediate leader all facts related to originations, commercial information or any operational incidence, etc., within the work that may arise as any type of risk, in order to avoid economic, legal and/or reputational losses.

• Be willing to attend the customer service channels designated by the company (Voice, Whatsapp, Email, etc...).

• Execute the previously defined collection strategies and policies.

• Examine, interpret and analyze the aspects and behaviors of the delinquent portfolio management and collection system.

• Identify negative trends, analyze deviations, recommend appropriate changes to Policies and Procedures

• Ensure the correct performance of the collection systems and timely escalate any affectation to them, as well as control and keep record of the most frequent failures that occur in the different collection applications, seeking their timely solutions

• Provide follow-up and guidance to the work team and manage staff development:

• Foster an environment of growth and recognition within the unit.

• Supervise and perform reviews of the collection management performed by the team, through listening to recordings and information incorporated into the collection system

• Promote and ensure compliance with the Q.A and Training model, within the assigned work team, participate in call calibrations in order to achieve alignment, quality compliance and ensure the execution of procedures.

• Guide the employees under his charge by developing their skills through training, with the objective of raising the qualitative and quantitative productivity.

• Ensure the correct administration of the queue or call attempts, review the calendar of vacations, attendance, absences, penalties and staff incapacities.

• Control that the staff complies with the courses, evaluations and trainings.

• Propose actions aimed at improving the work environment and the integration of the work team

• Responsible for channeling cases, doubts, concerns or complaints that arise for escalation, providing specialized attention.

Competencies

• Intermediate use of office automation tools.

• Analysis of results

• Communication skills (written and verbal)

• Able to use computer tools

• Able to follow directions and follow procedures

• Excellent analytical and negotiation skills.

Requirements

• Experience of 2 years in similar positions, proven in the management and administration of Call Centers.

• Experience in personnel management.

• Knowledge in the handling of applications for collections management (CRM, dialer, etc).

• Located in Bogota and with the possibility to work in person every day.

• Attention to detail with ample analytical skills.

Benefits

• Work on a problem that matters and empower merchants across the region.

• Build a lasting company from the very beginning, helping define every aspect of it.

• Massive market opportunity ahead of us; we are growing faster than pretty much any other fintech lender was at our stage.

• Work alongside a great and diverse team that cares about what we are doing and how we are doing it.

• Generous compensation, including equity, 100% health insurance (and 100% for dependents)