Reports To

Senior Manager, Sales Operations Europe, Sales Operations

What You Will Be Doing

• Answering customer inquiries and following up with customers about their order status.
• Compiling sales data and guides to the sales department.
• Review and research order issues including shipment status and invoice discrepancies and resolve with appropriate teams
• Support sales representatives with processing requests and orders in a timely manner, processing requests for rush orders to ensure customer satisfaction.
• Handling administrative duties for the company and its executives and management teams.
• Provide assistance with requests, training and onboarding new sales and refresher training for existing sales
• Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems
• Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
• Build and maintain strong relationships with sales teams, customers, partners and cross functional teams such as finance & accounting, product management, operations and logistics.
• Present ideas and recommendations, and continuously look for ways to improve sales and sales operations processes
• Act as a backup to other sales operations team members as needed
• Support other sales efforts as assigned

What You Will Bring to ChargePoint

• Experience in administration and high-volume office work may be advantageous.
• Strong analytical, organizational, and time management skills.
• Excellent team working, motivational, interpersonal, communication, and customer service skills.
• The ability to multitask and quickly switch your focus.
• Experience with Salesforce (Sales Cloud and CPQ) and NetSuite is a big plus
• An understanding of sales principles and customer service practices

Desired Skills

• Proven Sales Operations or Order Management experience
• Outstanding analytical and interpersonal skills
• Must have an attention to detail and a commitment to quality
• Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality
• Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills
• Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information
• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently
• Technical - the individual must be an experienced user of Excel, and Salesforce.
• Integrity – Must be above reproach and exemplify a high standard of character in all interactions
• Confidence – Must present self in a humble yet capable manner and tackle tasks with confidence, particularly during times of increased pressure

Requirements

• 3-5 years’ experience in related field
• Professional working proficiency in English
• Additional languages such as French, German, Spanish or Italian are a plus

Location

Amsterdam