Seeking talent near: Chicago, IL; Detroit, MI; Raleigh, NC; Tampa, FL; New York City, NY; Dallas, TX

Position Summary:

Provide expert field-based patient education and support throughout the treatment journey for the Rett community.  Responsible for serving as a dedicated point of contact to Rett families for their on-label, clinical education-related questions about disease state and product education. This role will primarily engage with caregivers and families, healthcare professionals (if and when appropriate), and local communities to help patients progress in their healthcare journey.  The Sr. Flex Family Support Educator will help patients successfully start and stay on therapy.

This role covers open or vacant territories on the Family Support Educator (FSE) team as needed, serving as a dedicated contact for caregiver education in assigned geographic areas. The Sr. Flex FSE ensures continuity of support for patient families, HCP accounts, and internal stakeholders, acting as a crucial liaison among HCPs and patient families.

As a subject matter expert, the Sr. Flex FSE supports other Acadia Commercial, and Advocacy team members. The role involves continuous  development and evolution of the Family Support Education (FSE) Teams within Patient Support Services organization. The role requires flexibility to travel within the U.S. as business needs dictate, with interim coverage periods ranging from 1 to 6 months.   The role can be located anywhere in the U.S., preferably near a major airport.

Additionally, the Sr. Flex FSE collaborates with the Commercial Field Trainer, Director of Access Operations, and National Family Support & Access Director to support the development, maintenance, and implementation of field-based training programs.  These programs span the Learning Continuum, from onboarding new hires to ongoing education for the Family Support (FSEs) team.

Primary Responsibilities:

• Provide disease state, product, and ongoing therapy management education upon request, in consumer friendly language to the Rett community, which may include patients, caregivers, and/or other care team members. Caregiver engagement may take place before, during, and after therapy initiation, through various formats, including in-person, telephonic, and/or virtual interactions.
• Determine individual needs of patients and caregivers, and serve as an ongoing resource to provide appropriate education and resources accordingly, throughout the various stages of the patient journey.
• Collaborates with and provides support for the entire assigned territory, which consists of multiple internal cross-functional partners (Marketing, Sales, Patient Access Team, Advocacy, and others), and may require coverage of multiple states. Supports and communicates educational opportunities with cross functional partners, as appropriate.
• Assists the development, implementation and execution of new FSE-related initiatives, and supports engagement with FSE regional trainers
• Possess expert knowledge and provide insights to internal stakeholders including, but limited to, training leads, marketing partners, advocacy, and leadership, in an effort to develop tools and resources to address educational gaps, enhance disease state education, and therapy management strategies to patient families/caregivers.
• Demonstrate deep knowledge of disease state, product, and Acadia Customer Support Programs, such as Hub-related and Patient Assistance Programs, and ambassador speaker programs, etc.
• May moderate, lead and present caregiver speaker programs as needed, and attend community events within assigned territory.
• Provide in-service to physician offices reactively, to educate about the Sr. Family Support Educator role, patient support resources provided to caregivers, pre and post enrollment in the program, and foster a dialogue between caregivers and healthcare providers.
• Identify and execute on opportunities to provide leadership within the Sr. Family Support Educator team and with cross functional partners.
• May provide formal mentorship and/or development opportunities with new Sr. Family Support Educator team members, and/or to cross functional colleagues interested in Patient Support Services.
• Identify training and development opportunities related to Patient Support Services and the broader organization.
• Ensures that all actions, both internally and externally, working on Acadia’s behalf are in compliance with all laws, regulations, policies and demonstrates Acadia values.

Education/Experience/Skills:

Bachelor’s degree and 7 years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy, Nursing, etc., with extensive experience and technical expertise associated with Patient Engagement; MBA is a plus. A minimum of 3 years of experience and expertise in Learning & Development positions at a national level. Rare Disease, Product Launch, Advocacy, Medicaid and Medicare expertise strongly preferred with a strong background and understanding of field environment in healthcare industry.  Two years (2) minimum of Patient Support, Education or Leadership experience (Patient Education, Patient Access, and/or Patient Engagement Leadership).  Equivalent combination of relevant education and applicable job experience may be considered.

Must possess:

• Rare Disease experience strongly preferred
• Experienced in patient/caregiver education strongly preferred
• Proven ability in creating effective learning & development materials.
• Proven application of adult learning principles
• Strong interpersonal and written communication skills
• Excellent facilitation skills in small and large groups
• Self-motivated and accountable to meet deadlines with minimal supervision.
• History of intellectual curiosity
• Strong project management experience
• Account Management experience preferred
• Advocacy experience preferred
• Strong background and understanding of field environment in healthcare industry
• Track record of increased responsibilities
• Strong history of successful cross functional collaboration
• Demonstrated success in leading without authority
• Experience working with provider offices such as a physician practice, patient assistance programs, or similar pharmaceutical support program strongly preferred
• Exemplary interpersonal skills
• Must display a patient-centric mentality with a high degree of emotional intelligence and empathy
• Empathetic listening skills in order to interact effectively with customers
• Exceptional organizational and time management skills
• Understand HIPAA rules and regulations related to patient privacy
• Must possess strong written and verbal communications as well as presentation skills
• Excellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word and Power Point
• Ability to manage expenses within allocated budgets
• Adaptable and open to an environment of change
• Must be a fast learner, flexible, able to work independently, and able adjust
• Strong enthusiasm with a drive to succeed wi thin a team
• Ability to travel up to 70%, depending on territory
• Employee must be able to meet all additional local, state, and federal vaccination requirements for conducting in-person field coaching days, customer visits, admittance into local Community HCP Offices, as well as for attendance at Medical Congresses and Local Conferences for in person participation and exhibiting.

Physical Requirements:

This role involves regular standing, walking, sitting, and the use of hands for handling or operating equipment. The employee may also need to reach, climb, balance, stoop, kneel, crouch, and maintain visual, verbal, and auditory communication both in a standard office environment and while working independently from remote locations. Employee must occasionally lift and/or move up to 20 pounds.  This position requires the ability to travel independently overnight and/or work after hours as required by travel schedule or business needs.  Ability to travel by car or airplane independently up to 70% of the time and work after hours if required by travel schedule or business issues.  This position is geographically based.

#LI-REMOTE