About the Role

Provides field technical support to customers by serving as the primary technical interface for TD SYNNEX products, solutions, and services. Performs a variety of product, and technical support functions which include research and resolution of pre-sales technical and process related issues.  Such activities may include the following as well as other duties as assigned:

What You'll Do

• Provides pre-sales resolution of all technical and process related issues, using appropriate escalation points when necessary.

• Consults with customers and technology group to clarify and/or resolve problems, evaluate operational and performance requirements.

• Consults with customers concerning pre-sales design, development and maintenance of products/services.

• Assists sales channel, field teams and customers with pre-sales technical solutions.

• Responsible for knowledge transfer of advanced technical theory to target audiences.

• Communicates complex information and ideas clearly, concisely, and persuasively to target audiences.

• Participates in products, solutions or services training to maintain technical knowledge, active certification and competence.

• Assists in determining the feasibility of proposal, conferring with customers and technology group to clarify and/or resolve problem.

• Consults on advanced configurations on converged solutions.

• "Sells best of breed" Solutions that include TD SYNNEX services

• Creates, presents, and executes strategies.

What We're Looking For

• Thorough knowledge and frequent application of technical standards, principles, concepts and techniques.

• Develops solutions to a wide variety of problem and works on projects requiring evaluation and analysis. Applies technical knowledge, concepts or theories when determining which solutions are best applied.

• Work is performed independently requiring judgment and discretion. May receive limited guidance for new assignments.  Work may be reviewed for overall technical adequacy.

• Interacts mostly with external company contacts. May represents department across organization or externally on projects.

• Actions impact the completion of milestones within a project. Failure to accomplish work or erroneous decisions may result in delays to portions of a project and allocation of additional resources to remedy.

Experience:

• 3-5 years with bachelor's or equivalent combination of formal education and directly related experience. 1-3 years with master's

Education/Certification:

• Bachelor's degree or equivalent technical education

Key Skills

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!