Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

The Role and What You’ll Do:

The Account Manager position requires an extremely organized, hard-working, detail orientated individual. The position is a client facing role requiring transactional experience, proficiency in sales support tools and a focus on organization and driving revenue. This role will be accountable for overseeing client support on behalf of the entire sales team and will act as the central resource to assist for ensuring revenue success and overall client satisfaction. The position represents one of the key functions responsible for advancing the organization’s financial goals while delivering the highest levels of customer service to corporate clients and premium package buyers across a diverse portfolio of event products including but not limited to the Super Bowl, NCAA Final Four, UFC and WWE.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Deliver prompt customer service by providing resolutions to On Location’s corporate clients and premium package buyers either in person, or via phone, and or email.
• Foster relationships with current core event clients providing them with service-related questions on their experience purchased and source upsell opportunities for the sales representatives.
• Develop and maintain internal workflow processes and technologies, including Salesforce as a CRM.
• Independently research and provide the Premium Sales Staff with answers to service-related questions from clients.
• Track customer sales to via our POS systems.
• Manage onsite event execution logistics and program management services for clients by handling, among other things, guest check-in, transportation, gifting, hospitality, and servicing of guests needs as they come up on-site.
• Play an integral part in the fulfillment process by ensuring accurate ticket delivery and manage the to mobile ticket delivery process when necessary.
• Create and distribute event-related communications to all premium sales clients for key core events like Super Bowl, UFC, Final Four and Masters.
• Coordinate with Accounting to guide clients through the billing, reconciliation, and collection process.
• Analyze current processes and identify and communicate opportunities to streamline procedures that directly impact productivity.
• Maintain a working knowledge of all events/services to provide customer support; assist Premium Sales staff with e-mail/call campaigns.
• Execute all other duties assigned by the team or leadership.       

Travel

Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays.  This position may require up to 20% travel.

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job.  Duties, obligations, and activities may change at any time with or without notice.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Education and/or Experience, Knowledge, Skills, and Abilities:

• Bachelor's Degree in Business, Communications or Sport Management Preferred

Preferred Education and/or Experience, Knowledge, Skills, and Abilities:

• Excellent interpersonal and customer relationship skills
• Must be organized, creative, enthusiastic, and analytical
• Detail Oriented
• Proficiency in basic software programs (Microsoft Word, Excel, PowerPoint, Outlook)

How we work: 

Endeavor is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 4 days per week. We see immeasurable value internally and throughout the core of the businesses we support.

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.