Executive Customer Success Manager, Growth & Expansion

Posted:
7/17/2026, 3:01:04 AM

Location(s):
New Hampshire, United States ⋅ Manchester, New Hampshire, United States

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
Hybrid

About Fullscript
 
We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.
 
That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.
 
We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.
 
This is your invitation.
 
Bring your ideas, your grit, and your care for people.
Join us and shape the future of care.

The Executive Customer Success Manager, Growth & Expansion (ECSM) owns the full lifecycle of Fullscript's enterprise accounts — from onboarding through long-term account expansion. This role bridges the gap between Fullscript's platform and the complex needs of enterprise clients, but its primary mandate is growth: converting a single-department foothold into a multi-department, system-wide partnership. The ECSM builds and executes the strategic account plan that unlocks new specialties, service lines, and affiliated practices, working at the executive level to do it, while ensuring existing departments continue to realize and expand the value of the platform.
Why Fullscript
 
Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.
 
What to Know Before You Apply
 
We’re grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page.

A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will reach out directly.
 
Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at [email protected].
 
All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.
 
We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.
 
Learn More
 
@fullscriptHQ on instagram